Does ServiceChannel pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceChannel employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceChannel. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at ServiceChannel?

76% of ServiceChannel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceChannel 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at ServiceChannel?

Sales (6) , Account Executive (5) , Customer Service Representative (3) , Manager (3) , Sales Development Representative (SDR) (3) , Account Manager (2) , Business Development Manager (2) , Business Development Representative (BDR) (2) , Customer Success Manager (2) , Customer Success Manager (CSM) (2) , Facilities Coordinator (2) , Premium Support Consultant (2) , Product Manager (2) , Software Architect (2) , Software Developer (2)

What are the pros of working at ServiceChannel according to real employee reviews?

"Benefits are Good!" ((in 13 reviews)); "The people are great and hard working." ((in 11 reviews)); "Culture is amazing and so are the people" ((in 7 reviews)); "Enjoyable environment, work from home, no micromanagaing." ((in 6 reviews)); "We have an awesome work/life balance here, as well." ((in 5 reviews))

What are the cons of working at ServiceChannel according to real employee reviews?

"clueless leadership" ((in 6 reviews)); "poor salary bad management yuk" ((in 4 reviews))

What are employees saying about ServiceChannel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceChannel layoffs and their outlook for job security at ServiceChannel in 2026.

What are the top reviewed ServiceChannel locations?

New York , Pleasanton , North Andover , San Francisco , Houston , Los Angeles , San Diego , Jersey City , Washington , Knoxville , Riverside , Carlsbad , Cupertino , Denver , Jacksonville , Sarasota , Andover , Greenville , Atlanta

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ServiceChannel

ServiceChannel reviews

3.9

76% would recommend to a friend

(125 total reviews)

Tom Buiocchi

88% approve of CEO

68% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Work/Life balance

3.8

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

ServiceChannel has an employee rating of 3.9 out of 5 stars, based on 125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceChannel employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

2.0

Dec 2, 2015

Compay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home, easy system to navigate through.

Cons

No room for advancement, No pay increases EVER, company keeps growing (which is good) however with the growth comes more work but no pay, at hire you are told that you will get raises which never comes, there is no communication between management and employees, customers complain that there is no help for them. You have to learn everything on your own.

1.0

Nov 20, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home and insurance.

Cons

The management team with Service Channel call center is out dated and should be renewed. Management talks down to employees and belittles them. They do not listen to employee compliants/concerns or try to resolve any issues. Management is all family related and gang up on those who voice any opinions that do not conside with what they want or believe. Horrible, just horrible. Basically don't apply!!!!

3.0

Oct 30, 2015

Great company, but...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, growing company, very relaxed setting, more than accommodating if you need time off for things, everyone is extremely friendly.

Cons

There is absolutely no communication between senior managers and lower-level employees. There were things I should've been told about from senior management that I had to find through others. Also, there is absolutely zero room for growth either in salary or title. The people who are higher-up are either friends of each other or family, so if you're an outsider you're essentially stuck. There are also no annual reviews so you can't get feedback from managers.

Viewing 118 - 120 of 125 Reviews

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Jobs at ServiceChannel

Business Development Representative

Strategic Sourcing Specialist