Does ServiceChannel pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceChannel employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceChannel. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at ServiceChannel?

76% of ServiceChannel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceChannel 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at ServiceChannel?

Sales (6) , Account Executive (5) , Customer Service Representative (3) , Manager (3) , Sales Development Representative (SDR) (3) , Account Manager (2) , Business Development Manager (2) , Business Development Representative (BDR) (2) , Customer Success Manager (2) , Customer Success Manager (CSM) (2) , Facilities Coordinator (2) , Premium Support Consultant (2) , Product Manager (2) , Software Architect (2) , Software Developer (2)

What are the pros of working at ServiceChannel according to real employee reviews?

"Benefits are Good!" ((in 13 reviews)); "The people are great and hard working." ((in 10 reviews)); "Culture is amazing and so are the people" ((in 7 reviews)); "Work from home, easy system to navigate through." ((in 6 reviews)); "Decent benefits and time off" ((in 5 reviews))

What are the cons of working at ServiceChannel according to real employee reviews?

"clueless leadership" ((in 6 reviews)); "poor salary bad management yuk" ((in 4 reviews))

What are employees saying about ServiceChannel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceChannel layoffs and their outlook for job security at ServiceChannel in 2026.

What are the top reviewed ServiceChannel locations?

New York , Pleasanton , North Andover , San Francisco , Houston , Los Angeles , San Diego , Jersey City , Washington , Knoxville , Riverside , Carlsbad , Cupertino , Denver , Jacksonville , Sarasota , Andover , Greenville , Atlanta

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ServiceChannel

ServiceChannel reviews

3.9

76% would recommend to a friend

(27 total reviews)

Tom Buiocchi

88% approve of CEO

68% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Work/Life balance

3.8

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Nov 22, 2019

Great company with mediocre middle management

Senior manager

Recommend

CEO approval

Business Outlook

Pros

ServiceChannel is truely committed to meeting its customer needs. The product team is amazing and they have a solid vision. Their wealth of product usage data puts them ahead of competition. The CEO is a little hands off but is a nice guy. They offer good compensation packages and benefits.

Cons

Multiple teams were subject to lay offs this year. Not a stable work place. They hire and fire too often for a company this size. Definitely stay away from their SDR and marketing teams. Their CMO ticks the diversity box but lacks basic leadership skills. She was proposing employees double up in hotel rooms during their ServiceX event to save money. Also her team members are never at the office. They work from home most of the time and leave the office at 3 p.m.

2.0

May 8, 2019

Promising if they can't get out of their own way

Sales

Recommend

CEO approval

Business Outlook

Pros

Remote work, high base salary.

Cons

Product team doesn't communicate well with sales and clients. They have a few large clients that control the direction of the product. Constant changes in process and personel make it hard to get into a system, so you must be willing to adapt, sometimes daily and weekly. People very protective of their 'area' and don't want to teach you the ropes in fear you might end up doing a better job than they do. Still feels very much like a small start up even though the company has been around 10+ years.

5.0

Aug 8, 2018

Great company with huge growth prospects

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Best-in-class technology - Very strong commitment to growing product development and engineering resources - Smart and hard working people on all sides of the business - Great management team - Huge growth tratjectory - Great salary and earnings potential - Fantastic benefits and 401(k) plan

Cons

- Lots of change can bring confusion around certain role responsibilities, but that is too be expected at a company in this stage

Viewing 19 - 21 of 27 Reviews

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Jobs at ServiceChannel

Strategic Sourcing Specialist