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ServiceSource (Virginia)

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ServiceSource (Virginia) reviews

3.6

60% would recommend to a friend

(117 total reviews)

Bruce Patterson

97% approve of CEO

59% positive business outlook

ServiceSource (Virginia) has an employee rating of 3.6 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceSource (Virginia) employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

117 reviews
2.0
Jun 18, 2022
Recommend
CEO approval
Business Outlook

Pros

It is rewarding to help individuals who have physical and mental disabilities. With this company, we are taken on small retreats for team building throughout the year.

Cons

With inflation, rising gas prices and the housing crisis, leadership appears to be completely out of touch in terms of providing competitive compensation to their employees. Apparently they have been promising for years that we will have a raise and have not delivered. The State workers have it even worse as they have the same exact job with even less support. The work is not difficult, but it continues to increase in volume due to the high turnover. Counselors are burning out. Even though the stagnant compensation has resulted in a pay cut due to the current market, employees who wish to stay true to the mission of helping people with disabilities have suddenly had to reconsider their future with the company (because they simply cannot afford their basic needs). The only perk of staying has been due to the perk of telework, which was promised would be the new future. I felt blatantly disrespected when they took that away with no explanation and expected me to be back in the office with only three days notice. People with families had to scramble to find daycare and people who were doing a great job working from home are now confronted with $300 expense in gas and just overall disruption to their lives. None of this was necessary as all the employers were doing a great job working from home. As a VR Counselor, I am finding that I sometimes I find my clients better jobs than my own (in terms of compensation)! The company also seems to be antiquated when it comes to efficiency. We use an extremely old and incomplete "medical record" in addition to physical files for client information. It seems as though the higher ups are completely out of touch with VR Counselors jobs and never ask for input on how to make things more efficient... they simply roll out new directives that counselors are pressured to learn in short periods of time with very little guidance. It always feels as if there is a lot at stake if we don't carry it out correctly too. They usually have a training months later and it is rarely helpful. VR Counselors have to track every little point of data manually where this could easily be done if they built the software for it. The mounting amount of tasks never seems to end and they rarely take tasks away even though many of the tasks are obsolete. In addition, for a company that works to help people with disabilities find work accommodations, the employees face great difficulty in getting accommodations themselves. We have to go through great lengths to get any accommodations we need especially if the disability is not visible.

2.0
Apr 6, 2022

Disorganized, Disconnected Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission of ServiceSource and the individuals employed/supported are the strongest pros.

Cons

While there are select high-level leaders that are invested in the success of the organization, nurturing staff growth, and serving the community, many individuals are completely disconnected--this became evident with the retirement of CEO Janet Samuelson in 2019. As an example, when identifying individuals of promise for a mentoring program, an Executive referred to a high scoring candidate as a "wet blanket" and declined to invite her to participate despite years of dedicated service--not even considering the diversity and skills this person brought to the program. I was also reprimanded while quietly assisting an individual who is blind at an event while the program was happening. When I explained that I was assisting an individual, I was told "it didn't matter, nobody should be speaking when [CEO] is speaking." ServiceSource lacks mature, emotionally stable leadership who are genuinely invested in employee success.

1.0
Dec 7, 2021
Recommend
CEO approval
Business Outlook

Pros

I dont have any respones

Cons

Bad Management and supervision and no communcation

Viewing 22 - 24 of 117 Reviews

Glassdoor has 125 ServiceSource (Virginia) reviews submitted anonymously by ServiceSource (Virginia) employees. Read employee reviews and ratings on Glassdoor to decide if ServiceSource (Virginia) is right for you.