Servpro Industries reviews

3.1

40% would recommend to a friend

(1,485 total reviews)
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John Sooker

41% approve of CEO

45% positive business outlook

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Apr 8, 2014

Overall Good

Recommend
CEO approval
Business Outlook

Pros

Great work schedule and great pay

Cons

Demanding and sometimes very stressful

2.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

There were actually some interesting problems to solve and a great opportunity to be part of a big visible project that really needed to get done. In spite of the distance I would have been happy working in this arena for a while.

Cons

Distance, way out of the way for most Nashville workers. Atmosphere - ties and button up shirts for men, but the women are almost PJs some days. Fractured upper level management. I had exposure to middle management from a couple of different directions and I know one of the executives is big on leadership theory and education. Unfortunately his middle managers instead of bringing him the exciting news that they have some real challenges to solve today, seem to be vested entirely in pointing the finger at each others failures to make them look good, and hiding incompetence. Because of the distance to get there, hiring quality people is hard. Because they will not address bad hires in a timely fashion (it might reflect bad on the middle manager), its even harder to keep the quality people. During the exit review, HR was aware of the issues, but took every opportunity to town down the real issues that need to be solved.

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Servpro Industries Response
11y
Thank you for your comments. When new employees start with SERVPRO, we hear about our Gallatin Corporate location being “out of the way.” Individuals assume we are not able to recruit people. But, after candidates research our company’s success, interview, tour our campus, and realize the quality of our work force, services and technology, most candidates see something very special about SERVPRO. The company owners work “hands on” long hours to provide the strategic direction and support to grow this company. Our company is professionally managed. We periodically conduct all-employee and “pulse” surveys to identify and build on the company’s strengths and improve areas of concern, some issues connected with the “growth pains” of a successful growth organization. Based on company location, aggressive goals, etc., we have improved work-life balance initiatives, expanded remote commuting and scheduling flexibility with specific jobs that can accommodate flexibility by high-performing employees in those roles. The result has been improved employee engagement and retention. Yes, HR conducts Exit Interviews with employees who voluntarily resign. But, unlike many companies, HR summarizes its Exit Interviews, combines this data with other Employee Survey data, and uses this data to recommend work environment enhancements to our Executives for consideration. Not all recommendations are approved; but, each year we improve our work environment based on employee and leadership input. There are reasons SERVPRO has been rated a top 10 Franchisor in the United States.
2.0
Mar 16, 2014

Production Manager

Recommend
CEO approval
Business Outlook

Pros

Meet a lot of people, clients, adjusters. Usually something new each day.

Cons

Franchise owners have a "goal" to meet. Corporate pushes for more each year. It becomes less about the customer and employees and more about the revenue posted on the books. Some franchise owners start payroll on Saturday which is not fair if you work all weekend and expect it to be overtime, as it should. Then near the middle to end of the week, you are sent home and you lose any "premium" time you had accrued.

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