Is Shields Health Solutions a good company to work for?

Shields Health Solutions has an overall rating of 3.6 out of 5, based on over 382 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 69% of employees would recommend working at Shields Health Solutions to a friend and 65% have a positive outlook for the business. The best reviews about Shields Health Solutions have been left by employees working as Patient Outreach Coordinator , Manager of Patient Services and Pharmacy Liaison .

Does Shields Health Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Shields Health Solutions employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Shields Health Solutions. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Shields Health Solutions?

69% of Shields Health Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shields Health Solutions 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Shields Health Solutions?

Specialty Pharmacy Liaison (67) , Pharmacy Liaison (38) , Patient Support Advocate (26) , Liaison (12) , Manager of Patient Services (12) , Patient Outreach Coordinator (11) , Pharmacy Technician (8) , Manager (7) , PSA Patient Service Associate (7) , Patient Engagement Specialist (6) , Pharmacist (5) , Director (4) , Pharmacy Liason (4) , Analyst (3) , Certified Pharmacy Technician (3)

What are the pros of working at Shields Health Solutions according to real employee reviews?

"Shields offers great benefits and appreciates their employees." ((in 33 reviews)); "Great values and culture!" ((in 32 reviews)); "Good pay and company cares about you" ((in 31 reviews)); "Good Pay and lots of nice people." ((in 13 reviews)); "Work life balance is great!" ((in 11 reviews))

What are the cons of working at Shields Health Solutions according to real employee reviews?

"Bad management will ask you to double your work load then get mad when you fall behind." ((in 18 reviews)); "Training is absolutely horrendous especially for medical was told 2 weeeks training was alone 3rd day." ((in 13 reviews)); "Managers are given these promotions based on how much they are willing to do the dirty work, not on experience." ((in 7 reviews)); "There is slight favoritism but not as bad as many other companies." ((in 6 reviews))

What are employees saying about Shields Health Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shields Health Solutions layoffs and their outlook for job security at Shields Health Solutions in 2026.

What are the top reviewed Shields Health Solutions locations?

Stoughton , New York , Phoenix , Boston , Aurora , Springfield , Worcester , Atlanta , Albany , Bronx , Houston , Hartford , Tampa , Quincy , Norfolk , Binghamton , Kalamazoo , Washington , Dallas , San Antonio , Colorado Springs , Hanover , Chicago , Fairfax , Mount Sinai , Battle Creek , Charlotte , Cary , Kenedy , Irving

Shields Health Solutions reviews

3.6

69% would recommend to a friend

(376 total reviews)

Michael Ham

72% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (376 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Shields Health Solutions has an employee rating of 3.6 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shields Health Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

376 reviews

1.0

Sep 11, 2025

Worst company and culture out of 20 years of healthcare

Patient support advocate

Recommend

CEO approval

Business Outlook

Pros

Only pros were remote and 5:30am-2pm schedule if living in PST

Cons

Toxic culture, they knowingly lie to patients and clients telling them they can’t do PA’s, their HR is awful, Supervisors are shady, pay is low, training is worst in the industry, they are aware of all of this and you can send physical evidence and they will still deny it and say it’s you are the bad employee even though all the errors are on Supervisors, Management and HR for toxic, poor communication and outright lying

Shields Health Solutions Response

9mo

Thank you for sharing your experience. We’re continuously evolving, and reviews like yours help us identify where we can grow. We encourage current and former employees to reach out directly if they’d like to discuss concerns further.

5.0

Sep 10, 2025

Could not ask for better!!!

Senior operations associate

Recommend

CEO approval

Business Outlook

Pros

Health insurance, PTO, Work life balance, creative thinking, management that listens, ability to adapt workflow needs, family first

Cons

Workload can get heavy at times - but that is really it!

Shields Health Solutions Response

10mo

Thank you so much for your kind words! We’re thrilled to hear you’ve had a positive experience. Your feedback motivates us to keep building a workplace where everyone feels valued and supported.

5.0

Sep 10, 2025

Incredible Company

Manager of patient services

Recommend

CEO approval

Business Outlook

Pros

From leadership on down this company is comprised of awesome talent and great people. It does not matter what position you enter the company it, if you standout this company allows you to work your way up the organization chart.

Cons

None at this point in time

Shields Health Solutions Response

10mo

Wow, thank you! We love hearing that our team members feel empowered and engaged. Your review is a testament to the incredible people who make our company what it is.

Viewing 31 - 33 of 376 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Humana

3.7★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Jobs at Shields Health Solutions

Director of Patient Outreach (Enrollment)

Remote

View job

Call Center Pharmacy Technician

Director, Patient Support Center (Prior Authorization & Financial Assistance team)

United States

View job

Director of Patient Engagement (Refills and Inbound Pharmacy Team)

United States

View job

Call Center Pharmacy Technician