Is Shields Health Solutions a good company to work for?

Shields Health Solutions has an overall rating of 3.6 out of 5, based on over 382 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 69% of employees would recommend working at Shields Health Solutions to a friend and 65% have a positive outlook for the business. The best reviews about Shields Health Solutions have been left by employees working as Patient Outreach Coordinator , Manager of Patient Services and Pharmacy Liaison .

Does Shields Health Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Shields Health Solutions employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Shields Health Solutions. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Shields Health Solutions?

69% of Shields Health Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shields Health Solutions 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Shields Health Solutions?

Specialty Pharmacy Liaison (67) , Pharmacy Liaison (38) , Patient Support Advocate (26) , Liaison (12) , Manager of Patient Services (12) , Patient Outreach Coordinator (11) , Pharmacy Technician (8) , Manager (7) , PSA Patient Service Associate (7) , Patient Engagement Specialist (6) , Pharmacist (5) , Director (4) , Pharmacy Liason (4) , Analyst (3) , Certified Pharmacy Technician (3)

What are the pros of working at Shields Health Solutions according to real employee reviews?

"Shields offers great benefits and appreciates their employees." ((in 33 reviews)); "Great values and culture!" ((in 32 reviews)); "Good pay and company cares about you" ((in 31 reviews)); "Good Pay and lots of nice people." ((in 13 reviews)); "Work life balance is great!" ((in 11 reviews))

What are the cons of working at Shields Health Solutions according to real employee reviews?

"Bad management will ask you to double your work load then get mad when you fall behind." ((in 18 reviews)); "Training is absolutely horrendous especially for medical was told 2 weeeks training was alone 3rd day." ((in 13 reviews)); "Managers are given these promotions based on how much they are willing to do the dirty work, not on experience." ((in 7 reviews)); "There is slight favoritism but not as bad as many other companies." ((in 6 reviews))

What are employees saying about Shields Health Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shields Health Solutions layoffs and their outlook for job security at Shields Health Solutions in 2026.

What are the top reviewed Shields Health Solutions locations?

Stoughton , New York , Phoenix , Boston , Aurora , Springfield , Worcester , Atlanta , Albany , Bronx , Houston , Hartford , Tampa , Quincy , Norfolk , Binghamton , Kalamazoo , Washington , Dallas , San Antonio , Colorado Springs , Hanover , Chicago , Fairfax , Mount Sinai , Battle Creek , Charlotte , Cary , Kenedy , Irving

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Shields Health Solutions

Shields Health Solutions reviews

3.6

69% would recommend to a friend

(376 total reviews)

Michael Ham

72% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Compensation and benefits

3.7

Culture & values

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Shields Health Solutions has an employee rating of 3.6 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shields Health Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

376 reviews

5.0

Sep 21, 2025

Incredible culture with endless growth opportunities

Vp, operations

Recommend

CEO approval

Business Outlook

Pros

Best-in-class patient care model that sells itself; an incredible culture that fosters consistent collaboration across entire company; endless growth opportunities for all - Shields rewards value no matter the role.

Cons

No cons - Shields is a wonderful place to work with no signs of wavering from our people and kindness that make it so great!

Shields Health Solutions Response

9mo

Wow—thank you! We love hearing that our team members feel empowered and engaged. Your review is a testament to the incredible people who make our company what it is.

3.0

Sep 17, 2025

Great place

Senior patient engagement specialist

Recommend

CEO approval

Business Outlook

Pros

easy job, nice people, company supports you

Cons

having to do everyone else’s job at your pay grade

Shields Health Solutions Response

9mo

We appreciate you taking the time to share your experience. We encourage current and former employees to reach out directly if they’d like to discuss concerns further.

5.0

Sep 13, 2025

Great Place to Work - and establish a career

Chief of staff

Recommend

CEO approval

Business Outlook

Pros

You're empowered to take on impactful projects that directly benefit patients and partners. The culture encourages ownership and growth, with significant responsibility entrusted early and expanding as your career progresses. Leadership is deeply invested in your success—mentorship is abundant, trust is earned and given, and access to senior leaders is not just available, it's expected. It's a true meritocracy: if you work hard, deliver value, and stay focused on the mission, your contributions will be recognized and rewarded.

Cons

Very few cons to speak of! This is a highly entrepreneurial workplace which at times means vague mandates and goals. You need to be a self-starter who is comfortable with flexibility.

Shields Health Solutions Response

10mo

We’re so glad to hear that leadership and support have stood out in your experience. Creating strong, transparent relationships across teams is a top priority for you; thank you for recognizing that!

Viewing 28 - 30 of 376 Reviews

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Jobs at Shields Health Solutions

Director of Patient Outreach (Enrollment)

Remote

View job

Director of Patient Engagement (Refills and Inbound Pharmacy Team)

United States

View job

Pharmacy Technician - Refill Calls

Director, Patient Support Center (Prior Authorization & Financial Assistance team)

United States

View job

Manager of Business Transformation

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Ratings by category

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Reviews by job title

Incredible culture with endless growth opportunities

Great place

Great Place to Work - and establish a career

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