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      Smarsh

      Engaged Employer

      Smarsh reviews

      3.5

      62% would recommend to a friend

      (484 total reviews)
      avatar

      Kim Crawford Goodman

      69% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      484 reviews
      5.0
      Jun 20, 2019

      Great Company & Culture

      Management/director
      Recommend
      CEO approval
      Business Outlook

      Pros

      This has been the BEST company I have worked for. The past few years have been alot of growth and transition so we experience all the pains of that, but as a manager/leader it has only opened doors for me and my team. I do hear some of the rumblings of the challenges we have, but what company doesn't. It is what you make it and if you are positive, hardworking, and winning mindset I see many people taking advantage of the possibilities here. Many have created their own roles or learned skills they might not have being else where.

      Cons

      We have a tendency to give a lot of chances to those who are negative. There have been a lot of changes and just like there were positives there were negatives. Product strategy has seemed to be settled.

      avatar
      Smarsh Response
      6y
      WOW, Thank you for the compliment. We have a group a highly committed and talented people working hard and in the same direction. It is nice to hear that you are having a good experience. We are in a growth mode that allows more talented people to join and carve out increasingly important roles for themselves.
      4.0
      Jun 11, 2019

      We have a lot of hard working folks and a supportive management team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone really comes together to help each other out in times of crisis. Although strong workflows and processes are a work in progress, we have a lot of very hard working people that are seemingly available at all hours of the day and night to get us across the finish line on our high priority projects. The company is the leader in the market - we are in a great position, we need to execute to get us to greatness and take advantage of our advanced product suite. When I need help from management, they are there. As long as I articulate what I need to be successful, I know the team will support me. For folks that don't take initiative to speak to management, they can get jaded, but I know the management team is there to listen and learn - we just need people to communicate productively.

      Cons

      The hours expected for certain individuals is unsustainable, we need to continue to focus on maturing our products and services and continue to hire the best talent across our geographies in order to relieve these hard working individuals. Unfortunately, if everything is a priority, nothing is a priority, it is a day-to-day juggling act to determine the most important task.

      avatar
      Smarsh Response
      6y
      Thanks for the feedback and advice. We agree, we need to mature our products and services, hire the best talent possible, provide learning and development opportunities to our existing employees, and make sure we focus on our priorities. The Defining Objectives we map our MBO goals to is one way we're trying to make sure we are aligned as a collective organization on accomplishing our goals. The weekly review of our KPI's at the executive level is another tool we use to monitor our products and services, to make sure we're focused on solving our customers issues. We appreciate the advice and are committed to supporting our hard working employees. I agree that we need to review our requirements of certain teams and their hours. We want to have a long term focus with consistent work requirements that are reasonable. This is currently a large area of focus for the executive team.
      5.0
      Jun 10, 2019

      Great product in a small market

      Java software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well-defined direction, a strong emphasis on customer success, and great company culture.

      Cons

      Frequent organizational fluctuation and occasionally poor leadership decision.

      avatar
      Smarsh Response
      6y
      Thank you for sharing your thoughts! We are having a strong year with a shared vision, this is something we are very proud of! You are also correct that we have organizational fluctuations with our growth. One of our current areas of concentration is on providing additional training for our leaders and growing new leaders within our organization.
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      Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.