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      Smarsh

      Engaged Employer

      Smarsh reviews

      3.5

      62% would recommend to a friend

      (484 total reviews)
      avatar

      Kim Crawford Goodman

      69% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      484 reviews
      2.0
      Jun 6, 2019

      A technical ... show ... of a certain variety

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, unlimited pto, drinks on site, throw one hell of a party

      Cons

      The technical side of the company has a bunch of brilliant engineers being led by people who haven't a clue or don't have enough vision to execute, a board that isn't terribly technical, and a managment structure that is repeating the mistakes of the recent past. There is a huge amount of technical debt and when I left they weren't anywhere close to getting it in order. Charlatans were leading big swaths of the company for years which came to ahead very seriously not long ago. The infrastructure has been cobbled together over a series of iterations, products, changes in direction, and the tribal knowledge of how everything works has long-since gone for most of the portion of the business that pays the bills. Management doesn't respond quickly enough to technical needs or really listen to those who actually know what those needs are. The responsibility for the failures caused by that gets pinned on whoever was the last person to point out the particular ticking time bomb that just exploded in your face. Brilliant engineers being hampered by incompetent showhounds who hired poorly in middle management and don't put the tech in a technical company first. There is a lot of really stupid stuff people are too afraid to attempt fixing and heads are often firmly planted in the sand for fear of upsetting whatever grand plan the circusmasters have come up with for this particular hour of the sewage-recycling dog-and-pony lazer-light show. Oh and the merger has been even more chaos but now with two entirely different sets of kittens and twice the yarn.

      avatar
      Smarsh Response
      6y
      The journey from startup to industry leading platform is non-linear one. Growing pains, sticking points, and key learnings happen along the way and it’s correct to hold leadership accountable for both the journey and the outcomes. It’s likewise correct to recognize the impact of transformational leadership that takes ownership of legacy challenges, tenaciously penetrates those challenges across people, process, and technology, and creates a continuously improving culture of excellence and innovation that fuels the next generation of growth. This is the Smarsh story. Since merging with Actiance, Smarsh has transparently, resolutely, and effectively taken ownership of product strategy, roadmap, technical debt, cultural debt, and methodological debt – including and especially engineering methodology and SaaS operations methodology. The resulting outcomes speak for themselves. A simplified product portfolio. Best in class deploy-ability and delivery capabilities. Platform service levels across mid-market and enterprise platforms that consistently and convincingly eclipse pre-merger service levels. A test-driven, continuous integration, continuous deployment discipline that self-improves from one iteration to the next. A vibrant engineering culture that operates as a marketplace of ideas where the best idea wins and every best idea is proven in code. These hard fought gains are a function of team strength. Smarsh has built an exceptionally strong product, engineering, and SaaS Ops leadership team and these leaders are in turn attracting and developing the next generation of leaders and key contributors. Now that the virtuous cycle of cultural improvement and innovation is in place, we continue attracting and developing successive waves of talent. Market leading success is not for the faint of heart. Growing through legacy sticking points and into the industry leading solution provider requires an enormous amount of courage and fortitude, courage and fortitude that is now baked into the Smarsh culture and DNA. Smarsh is an exceptional environment for people who are determined to tackle difficult problems, break through the inherent barriers and challenges, and contribute to a culture of relentless innovation and market facing success. Response by Greg Vesper - Chief Product Officer
      5.0
      May 31, 2019

      5-Years Strong & So Much Learned!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked at Smarsh for the past 5 years. The growth this company has undergone during that time period has been quite the experience for learning first hand how a company grows, changes, makes mistakes, and adapts. It is a very fast-paced environment, but that's because everyone loves solving problems and improving our products & services constantly. I have been fortunate enough to move around the company into 3 separate, distinct roles. This has been valuable for helping me grow into my skills and abilities and I appreciate that they have let me explore what is interesting to me. They let you think up new ideas and act on them. They let you bring your own ideas to for improvement come to life. They give you the power to make change. They let you stand out as much as you want to stand out.

      Cons

      It never slows down. ever. It can be high stress with changes but you have to enjoy that type of environment. Could use more team building and all company social events to keep things fun and light and celebrate how hard we work.

      avatar
      Smarsh Response
      6y
      Thank you for your advice, and we really appreciate your hard work and dedication over the last 5 years. As you mention, the company has gone through several levels of growth during this time, and we certainly learn from our mistakes, it’s the only way to know you're growing and improving. We recognize the pace of growth and change is not for everyone, as we continue to solve our customers problems. We hear you, we work hard and we need to celebrate our successes, and will continue to look for new ways to add to SmarshWEEK, summer picnics, and the annual kick-off party.
      1.0
      May 18, 2019

      Don't believe the *fake* HR reviews- The worst place I've ever seen.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Salary, Some great co-workers

      Cons

      It is Private Equity and ALL , and I mean, ALL they care about is bottom line. Management is inexperienced, unwilling to tell the truth, middle management is full of fear of losing their job every day, offshoring to India is their savior for bottom line. The process is a mess, even when highly paid consultants have told them point blank what's wrong, they ignore it and keep marching sideways. They care about their own bonuses and will do ANYTHING to get them. STAY AWAY.

      avatar
      Smarsh Response
      6y
      We really appreciate you're feedback, although we're really disappointed to hear about your experience. As an HR team, we do not ask anyone to post inaccurate reviews. We spend considerable time and energy to make sure our leadership team is aligned and effectively communicates the mission and objectives of the company. Transparency is important, and while we cannot please everyone, we're committed to sharing key information with our employees. We are in a unique position as a company, where we have many business problems to solve for our customers, and we're proud of our India and US engineering teams and their impact to our product development. We're committed to investing in employees where it makes sense to best support our products and customers, regardless of geography. As a Private Equity ownership, we are focused on the bottom line, which enables us to reinvest in the business and our employees so we can continue to scale to meet our customers needs.
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      Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.