Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
avatar

Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
4.0
Apr 10, 2013
Recommend
CEO approval
Business Outlook

Pros

- The longer you stick around the more you'll have the ear of those that matter, although in reality we have their ear much more than we think, you really can make an appointment with the CEO, or even just grab him (when he's around). - Fun and hard working group, technology department has good leadership. - More and more happy hours, though not scheduled with enough time for all to commit. Getting there though! - If expectations are spelled out things operate well. - New breed of leadership is truly defining a new culture, for some it has been bad for others welcomed, it depends on if you're a process and methodical person or a "Just get it done" person, the latter find frustration with newer leadership.

Cons

- Some departments treat recognition well others don't and it seems there's no executive level promotion to make recognition the norm. - Sometimes expectations are not communicated for servicing clients, this causes frustration and management/execs sometimes create the feeling of "just do whatever work it takes to do it..." feels a bit abusive to some, at least those that don't know how to speak up and clearly communicate.

5.0
Apr 7, 2013

No better day to be at Smarsh then today

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can see the growth happening in all departments. Over a year ago it seems like everyone was of the same tenure and experience but now there is more and more employees that have made it past the first year itch, making the tenure of the staff that much more important. With tenure comes knowledge around the products and services we sell and support. The learning curve is still longer then I think we would like but we can see that time and effort has been put into focusing on this. There have been some recent changes across the leadership teams and even thou its been stated that these have been voluntary, I am sure must would agree that it was positive change.

Cons

Still don’t have true measurements as a company to determine the success at an individual, team, or department level. Seems like we are always talking sales numbers but we do more than just sell. We spent time at the end of last year discussing these and I think management has been base lining performance so maybe it’s just waiting till 2Q to get them out. What was discussed made sense and you can see the ground work is being laid out so I am sure it will be soon.

4.0
Apr 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Growing, profitable company Good work-life balance Full of smart, fun co-workers Opportunities for growth and advancement Great location in downtown Portland

Cons

Still transitioning from small company to larger enterprise. Can use some clearer guidelines and processes to reduce rework and clarify responsibilities. Technical staff could use more training in how to manage teams, work with consultants and formally run projects.

Viewing 475 - 477 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.