Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
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Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
5.0
Apr 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent Products: The company offers top-notch products that are well-received in the market, making it easier to drive sales and meet targets. Amazing Team Environment: The team is incredibly supportive and collaborative, fostering a positive and motivating work atmosphere. Great Cross-Functional Collaboration: There is strong collaboration across different departments, which enhances efficiency and innovation. Dedicated Staff: The staff are highly skilled and committed, contributing to the overall success of the company. Balanced Leadership: I am able to balance the needs of the business with the needs of the people I lead. This allows me to lead in a way that aligns with my values and ensures both business success and team well-being.

Cons

Balancing work-life can be challenging due to the high-pressure sales environment, but the supportive team and resources help manage this. Occasionally, optimizing the use of resources can be demanding.

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Smarsh Response
1y
Thank you for your thoughtful feedback and for highlighting both the strengths and areas for improvement. We're truly grateful for your commitment and the positive impact you bring to the team. We understand the challenges of maintaining work-life balance in a fast-paced environment and are actively exploring ways to provide greater support and flexibility. Your suggestions around resource optimization and encouraging innovation are well noted and appreciated.
2.0
Apr 15, 2025

Cost cutting their nose to spite their face

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Passionate and diligent employees at manager level and below Sabbatical at 6 years CEO saved the company Smarsh buys cutting edge software Bonus (see below)

Cons

Smarsh is bursting at the seams with new executives and urgent projects but is unwilling to fund the staff to complete them. Several rounds of layoffs with no backfilling and an unwillingness to budget for new headcount has pushed remaining employees to burnout. It is impossible to be successful. Many laid off employees have been at Smarsh for many years resulting in a self inflicted brain drain that will ensure that few people in the future will understand how things work Smarsh also implemented pay for performance that ties bonuses and raises to scores. This is not a bad policy but it has resulted in “calibrations” that reduce high performing employee scores to 3s. Notes have been compared about how many 4s were handed out and it’s bleak. Good work is no longer rewarded and employees who know they are killing it are demoralized during review cycles. Effective change management processes have been discarded and replaced by a decentralized, every product manager for themselves approach that is difficult to adapt to or understand. A newer executive tried to flex but they broke departmental efficiency of the product team and added work to each plate Worklife balance is difficult for people on the east coast because of meeting expectations from west coast employees. Everyone is struggling to make all their meetings as Smarsh has become increasingly global.

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Smarsh Response
1y
Thank you for your honest and thoughtful feedback — we deeply appreciate your commitment and the passion you continue to bring. We hear your concerns around burnout, unclear change management, and recognition. Please know that your voice matters. We are committed to building a sustainable and supportive environment for all employees.
5.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

One of the best thing that happened to me while working at Smarsh is getting exposure to latest cutting edge technologies, which has been very exciting to me. The work environment is friendly and welcoming. The team is very communicative and approachable following open and transparent culture which is another major plus. Overall, it is a great place to work and a good start to my career.

Cons

I don't see any cons

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Smarsh Response
1y
Thank you for your kind words and thoughtful feedback. We’re truly glad to hear that your experience at Smarsh has been positive and enriching, especially in terms of technology exposure and team culture. Your commitment and enthusiasm mean a lot to us, and we’re here to support your continued growth.
Viewing 52 - 54 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.