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      Smarsh

      Engaged Employer

      Smarsh reviews

      3.5

      62% would recommend to a friend

      (484 total reviews)
      avatar

      Kim Crawford Goodman

      69% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      484 reviews
      5.0
      Nov 5, 2020

      Great professional culture, well positioned in the marketplace

      Delivery engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smarsh is really headed in the right directions in so many ways. Great leadership, human resources, technical engineering culture.

      Cons

      Not much comes to mind in terms of cons. I've worked with the Company for nearly two years. Leadership is transparent, inspiring, and empathetic.

      avatar
      Smarsh Response
      5y
      Thank you for taking the time to share your experience at Smarsh with us! Hearing your confidence in the business and outlook on our Leadership Team with the inside view you have, means a tremendous amount. We will use your positive experience over the past two years with us as motivation to keep on the path, always striving to be better. - Jessica Khawaja, Director of HUman Resources
      5.0
      May 9, 2020

      Transparent, Transformational and Inspiring Culture

      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very motivational culture. Recently, there is complete ownership of issues, full transparency, transformational leadership and focus on customer's outcomes. Customer Success and their outcomes is the new mantra . Everything is being looked at from customer's experience perspective.

      Cons

      Geo-dispersed team. If you are not comfortable with long hours and working way early in the morning or late in the evenings to coordinate with geo-dispersed global workforce, this is not the place for you.

      4.0
      Jun 11, 2019

      We have a lot of hard working folks and a supportive management team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone really comes together to help each other out in times of crisis. Although strong workflows and processes are a work in progress, we have a lot of very hard working people that are seemingly available at all hours of the day and night to get us across the finish line on our high priority projects. The company is the leader in the market - we are in a great position, we need to execute to get us to greatness and take advantage of our advanced product suite. When I need help from management, they are there. As long as I articulate what I need to be successful, I know the team will support me. For folks that don't take initiative to speak to management, they can get jaded, but I know the management team is there to listen and learn - we just need people to communicate productively.

      Cons

      The hours expected for certain individuals is unsustainable, we need to continue to focus on maturing our products and services and continue to hire the best talent across our geographies in order to relieve these hard working individuals. Unfortunately, if everything is a priority, nothing is a priority, it is a day-to-day juggling act to determine the most important task.

      avatar
      Smarsh Response
      6y
      Thanks for the feedback and advice. We agree, we need to mature our products and services, hire the best talent possible, provide learning and development opportunities to our existing employees, and make sure we focus on our priorities. The Defining Objectives we map our MBO goals to is one way we're trying to make sure we are aligned as a collective organization on accomplishing our goals. The weekly review of our KPI's at the executive level is another tool we use to monitor our products and services, to make sure we're focused on solving our customers issues. We appreciate the advice and are committed to supporting our hard working employees. I agree that we need to review our requirements of certain teams and their hours. We want to have a long term focus with consistent work requirements that are reasonable. This is currently a large area of focus for the executive team.
      Viewing 124 - 126 of 484 Reviews
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      ReviewsSmarsh reviews

      Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.