SmartAsset reviews

We’re sorry to hear that your experience on the sales team felt this way. Feedback around Rules of Engagement and sales culture is something we take extremely seriously. Behavior that undermines collaboration or fairness—such as the kind of deal ownership issues you referenced—is not aligned with how our sales organization is designed to operate. Our leadership team regularly reviews and calibrates our Rules of Engagement to ensure opportunities are handled consistently and transparently across the team. In fact, just last week we rolled out several meaningful updates aimed at improving lead distribution, strengthening pipeline support, and reinforcing clarity around opportunity ownership. These types of changes come directly from ongoing feedback from the sales team, and we move quickly when adjustments are needed. Sales can be demanding, but we are committed to building an environment where performance, integrity, and teamwork go hand in hand. We will continue refining our processes and listening to feedback as the organization grows. - Britt Pennington, Senior Director of Sales

We’re glad to hear that the opportunity to take initiative and own meaningful work has stood out in your experience. Creating an environment where people can bring forward new ideas, take ownership of projects, and see the impact of their work is something we strive to encourage across teams. We also appreciate the recognition of the collaborative culture within the organization. Many of the best solutions come from teams working closely together and challenging each other’s thinking. As with many growing companies, priorities and processes can evolve as the business continues to scale. We’re always working to improve how we plan and communicate so teams can move quickly while still maintaining clarity and focus.