Smartsheet Program Management reviews

- When I joined, senior leadership immediately started gossiping to me about their peers and others in the company. This trend continued not only with leadership, but the majority of manager positions, for the entirety of my time at Smarsheet. These individuals were most focused on pointing out the flaws of others, rather than focused on true business problems. The company probably would not be failing if these individuals put aside their petty differences and focused on business solutions. - The product itself is difficult to use, slow, and challenging for customers to learn. At a point, no amount of emails or customer outreach will change that customers are leaving for simpler products. - At one point, there probably was a culture to Smartsheet. However, all that's left is a culture of blame and finger-pointing, from every level within the company. It occurred at the level where individuals made mistakes, then blamed others who were not part of the process for the mistakes. The endless blame contributed to burnout. - In my time at the company, I never saw a vision for improving the customer experience and performance other than telling people to make it better, without resources.