Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 132 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "Great benefits and time off allowance" ((in 100 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 74 reviews)); "Pay is good" ((in 49 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews)); "Promotion is pretty shady and full of favoritism." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

30% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Apr 22, 2026

Smart, caring colleagues but leadership is out of touch

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of really smart, caring people. Customers love the software even with the pricing and product blunders over the past 2-3 years.

Cons

PE ownership and a drive toward an uncommon goal - EEs do not receive stock rewards. C-suite is out of touch by design. Real company goals are not clearly communicated with knowledge workers - just share the Vista SOPs so that we know what's coming. Critical thinking is viewed as dissent.

Smartsheet Response

1mo

It’s no secret that we have the best employees and customers, and we are thankful for them every day. Our leadership team has increased their lines of communication, and we encourage you to ask questions through these channels! We would also encourage you to share any thoughts or concerns in our upcoming employee engagement survey. With one of our biggest goals being rebuilding employee trust this year, our leadership team will be taking any and all feedback to heart. Thank you for your review.

3.0

Apr 21, 2026

too many changes

Tecnical support specialist

Recommend

CEO approval

Business Outlook

Pros

managers are nice renite wirjubg us giid

Cons

constant changes to product so customers are annoyed

Smartsheet Response

1mo

Our flexible working model is built with the employee in mind, so we’re so glad that you’re enjoying it! We make regular updates to our product to ensure that we evolve with our customers' needs and ensure that we are best in class. Thank you for your review!

3.0

Apr 15, 2026

alright

Escalation specialist

Recommend

CEO approval

Business Outlook

Pros

good managers kind and helpful good benefits

Cons

restructuring have gone through redunancies twice

Smartsheet Response

1mo

We’re so happy that you’ve loved working with your manager and our greater leadership team! Transformations are common in companies, especially when moving into private equity. We are committed to rebuilding trust and supporting our employees (it’s one of our largest company goals this year), and we appreciate your feedback as we work towards this.

Viewing 31 - 33 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Smartsheet

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Smart, caring colleagues but leadership is out of touch

too many changes

alright

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