Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

30% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Apr 12, 2026

Company will never be what it once was

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

I worked at smartsheet for over 7 years. The first 5 were great. Most people exceeded quota, salary was competitive due to RSU’s, and customers loved us. None of this has been true for the last 2 years. The company posted some “award” to their Glassdoor profile page saying this is a top place to work. If you look at the details of how this determination was made, you will see that it is entirely based on data from 2024 and earlier.

Cons

Salaries have actually DECREASED over the past 7 years. I started as a mid market AE in 2019 and my base salary back then was in the middle of the salary band for the exact same role today. However, back then, we earned an additional 30-50k per year from RSUs, which are no longer offered. Additionally, the % of people hitting quota is less than half of what it used to be. Senior management completely burned bridges with customers with the new pricing model last year. On top of that, due to extreme turnover, layoffs, and putting out fires related to the new pricing model, product innovation has severely lagged, and competitors have strongly pulled ahead in the market. There is no turnaround at this point. Major customers have left, they aren’t landing enough new logos to replace them, and pretty much all of the key talent has left. Employee engagement is in the gutter (see CEO approval ratings) due to constant layoffs and offshoring of jobs. Nobody is bringing their best ideas to make the company great again. All that’s left are newbies and people who are coasting while looking for other jobs. Advice to existing employees: update your resumes and start interviewing ASAP. Competitors are aggressively hiring and I was able to increase my pay by over 25% when I left.

Smartsheet Response

1mo

Thank you for your review and for your seven years of dedication to Smartsheet. We truly value the perspective of our long-tenured employees and recognize the exceptional culture and success you experienced during your time here. We recognize that there has been change within the company over the last two years. While we understand the frustration regarding these shifts, we remain committed to providing highly competitive compensation and benefits that reflect current market standards. We also hear your concerns about engagement and internal stability. Our leadership is deeply committed to rebuilding trust and ensuring our teams feel supported and valued as we navigate this high-growth period together, and have already taken steps to do so. We appreciate your over seven years of hard work and wish you the very best in your next chapter.

3.0

Apr 10, 2026

Low pay with no advancement opportunities

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Low pay for work done.

Cons

No opportunities for advancement and low annual increases.

Smartsheet Response

1mo

We appreciate you sharing your experience. We want to clarify that our Compensation team conducts an annual review of our compensation packages to ensure that what we’re offering to employees and new hires is competitive. Additionally, we want to assure you that our Talent Development team has a robust talent review process that ensures employees are recognized for their performance, which includes advancements/promotions.

2.0

Apr 8, 2026

Declining

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Large established base, name recognition

Cons

Behind competition, lost customer trust, internally dysfunctional

Smartsheet Response

1mo

Thank you for sharing your review. We hear your concerns, but would like to push back on the notion that we’re behind the competition. Just this year, we were recognized as a Leader in the Magic Quadrant for Collaborative Work Management and ranked #1 in Best Project Management Products in G2’s Best Software Awards. Thank you for your continued work here!

Viewing 37 - 39 of 1,297 Reviews

Jobs at Smartsheet

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Client Services Director (Remote Eligible)

Smartsheet

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Company will never be what it once was

Low pay with no advancement opportunities

Declining

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