Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 124 reviews)); "The benefits are great and keep getting better." ((in 93 reviews)); "Work life balance is great" ((in 85 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 68 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 6 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jul 21, 2021

Great Place To Work

Senior sales representative

Recommend

CEO approval

Business Outlook

Pros

Never been a part of a company that truly understands work life balance, and that shows with the product we deliver. Happy employees = great performance.

Cons

I'll keep you all posted

5.0

Jul 21, 2021

It's one of those places that you realize is special when you've worked anywhere else

Senior new business representative

Recommend

CEO approval

Business Outlook

Pros

- Innovative product that competitors try to copy. - Leader in the space with competitors that do their best to talk down on Smartsheet to try and get a leg up. - Stable Leadership - Solid Compensation package that is constantly being reviewed (For example 3 months paid - salary and commission - Paternity Leave) - Coming out of the Pandemic, Smartsheet has done a good job to rethink how we work in a hybrid/fully remote manner and taken employee feedback well. - TAM is massive - Constant flow of potential customers evaluating and trialing Smartsheet

Cons

- Product is so robust that it does take a lot of time and dedication to feel comfortable in a customer facing role. However, this can actually be a Pro because Smartsheet can actually serve any customer from any industry/vertical and in any department.

5.0

Jul 21, 2021

Smartsheet takes care of and listens to it's employees

Client development manager

Recommend

CEO approval

Business Outlook

Pros

Adequate Training Lots of supporting roles to lean on Passionate and intelligent leadership with a clear vision of the future Competitive pay Good benefits Flexible on remote work (post-pandemic) Excellent Product Awesome Customers

Cons

Growth has brought new process to allow the company to scale and some of those processes are clunky and time consuming. Having to submit a ticket for everything when you're looking for a quick answer can be frustrating.

Viewing 394 - 396 of 1,306 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Sr. Customer Success Manager - Enterprise (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)