Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 29% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 106 reviews)); "Great work life balance made possible" ((in 77 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 39 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

30% approve of CEO

29% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Apr 13, 2026

Smartsheet has changed -- and not for the better

Recommend

CEO approval

Business Outlook

Pros

Fair compensation, awesome colleagues to work with

Cons

Post-acquisition it's been apparent that the primary focus is on the bottom line with no real interest in long-term goals. Random layoffs seem to happen on a regular basis and there's no real sense of job security.

Smartsheet Response

2mo

We’re so happy to hear that you love working with your colleagues. Our employees are the brightest and best. We do want to clarify that all of our decisions, especially the tough ones, are actually made with the long-term goals for the company and our employees in mind. We do appreciate your candid feedback as we work to ensure that our employees feel supported and valued.

2.0

Mar 17, 2026

Good concept and employees, poor business model and product direction (as of recently) and turnover.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The core product is good and can do almost anything you can build.

Cons

Very sketchy times. Every leader is new, layoffs have gotten rid of core talent, very questionable decisions. RTO probably coming.

Smartsheet Response

4mo

We (and our customers) have to agree - our product is amazing! We also understand changes and new leadership can bring about uncertainty. Your trust is incredibly important to us, and we're working hard to make sure every employee feels supported. We hope you’re able to share more in our upcoming engagement survey. Thanks for your review.

3.0

Mar 5, 2026

High Leadership Change Velocity

Enterprise sales representative

Recommend

CEO approval

Business Outlook

Pros

Great platform with insights on customer usage and inbound leads

Cons

constant reorg and leadership changes

Smartsheet Response

4mo

Thank you for your review. We are happy to hear that you enjoyed working here and with our platform, our customers would agree with how great it is! We wish you the best in your next chapter.

Viewing 433 - 435 of 1,306 Reviews

Jobs at Smartsheet

Technical Support Specialist - Core Apps

Sr. Customer Success Manager - Enterprise (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)