Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)
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Rajeev Singh

30% approve of CEO

29% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Aug 8, 2022

Excellent Probationary Experience

Recommend
CEO approval
Business Outlook

Pros

Fantastic working culture. Everyone I have met to date has been so welcoming and I am thoroughly enjoying get to know the different teams. Great flexibility. With a young family I am enjoying the ability to work from home but this also comes with the opportunity to work in our beautiful offices. Smartsheet genuinely value giving people the right tools to get their work done.

Cons

I haven't found a negative to date.

1.0
Aug 2, 2022

An Amazon hangover

Recommend
CEO approval
Business Outlook

Pros

I think the industry space the company is in has much promise. And Smartsheet is definitely an early leader in that space.

Cons

Smartsheet culture has changed drastically over the years. When I started here years ago, it was a genuinely cooperative culture. But Smartsheet's early success with their IPO attracted career managers (including the current CTO), especially from Amazon who I assume wanted to ride the wave of growth Smartsheet was having. They changed the culture to introduce stack ranking. Employees are ranked on a complicated matrix of past performance and anticipated future impact (AFI) with 3 ratings - lagging, on par and pacesetter. Employees that fall under the bottom 3 boxes of the matrix (anything lower than 'on par' for 'past performance and 'on par' for AFI) are rounded up for improvement. In the past, the performance improvement plan (PIP) was more reasonable and genuinely sought to help employees improve. But now that time are tough (with the 2022 tech layoffs), it's more about managing them out.

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Smartsheet Response
3y
Thank you for taking the time to write about your experience at Smartsheet. We’re proud to be a leader in our space and I’m glad to hear you see our promise as well. I hope you’ll continue to actively contribute to our future individually and as part of your larger team. While I agree we have grown quickly, we’ve worked hard to preserve our people-first culture as we’ve scaled the business, upholding our shared values including what we refer to as “‘We’ Before ‘Me.’” I would like to share that our performance management philosophy has not changed. Performance counts at Smartsheet and always has; in fact “Drives Results” is one of our core competencies. We do not engage in forced ranking, however we assess our talent relative to expectations of their level and the market. And, we do have guidance for our leaders to ensure we can differentiate and reward our team members for exceptional results throughout the year including during reward cycles. If you have any questions -- particularly around what you can do to help support team members who may be underperforming relative to expectations -- please know that my door is always open. – Megan Hansen, Chief People & Culture Officer
5.0
Aug 1, 2022

Amazing Company to work for

Recommend
CEO approval
Business Outlook

Pros

unlimited leave, healthcare, long parental and maternity leave, great work culture

Cons

over-resourced, so it's really hard to find what you need swiftly

Viewing 781 - 783 of 1,306 Reviews

Glassdoor has 1,388 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.