Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 29% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 106 reviews)); "Great work life balance made possible" ((in 77 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 39 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

30% approve of CEO

29% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jul 26, 2022

Overall a good experience

Account executive, majors

Recommend

CEO approval

Business Outlook

Pros

The people on my team and my direct manager and director are genuine people and easy to work with, and they put their people first in my experience. If you're performing well, you have autonomy. My manager isn't a micromanager, but your mileage may vary. There is a respect for employees' work life balance. Things are fairly well organized, and I feel like I am set up to succeed (and have). I can get behind the product and sell the value with confidence. Strong culture of promoting from within.

Cons

Administrative processes can be slow. It feels like there are approvals for your approvals. Support is slow. To be fair, there are a ridiculous amount of end users being supported, so it's not bad for the circumstances. But if you have an urgent issue, it will take a while, even with escalations. The pay could be more competitive. It's not bad, but I know I can be paid more elsewhere as recruiters reach out to me aggressively. But I value other aspects of my job enough that it's been worth sticking around.

Smartsheet Response

3y

Thank you for your thoughtful review! I’m pleased to see so many of our core values embodied in your experience at Smartsheet. For my team in particular, prioritizing “we” before “me” is something we take seriously and it’s wonderful to hear your first-hand experience with your managers. We have also made great strides in partnership with our People & Culture team to better foster an environment for employees to grow in their current role. We have seen 29% of our team promoted in the last year, of which, 23% were people of color and 29% were women. We’ll continue to invest in tools and resources to grow and internally advance our employees in FY23 and beyond. I understand there are a lot of factors that keep someone at a company and I appreciate your holistic perspective around our competitive benefits, compensation and culture. Thank you again for sharing your thoughts and I look forward to our team continuing to grow together. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations

3.0

Jul 22, 2022

great product, not so great employee experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great product and easy to use

Cons

recent high turnover at the top, sinking stock prices, losing market share to competitors, conformity of thought

4.0

Jul 20, 2022

Great work life balance

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

Challenging and exciting work at a fast-paced company

Cons

Growing pains because there has been so much growth

Viewing 787 - 789 of 1,306 Reviews

Jobs at Smartsheet

Technical Support Specialist - Core Apps

Sr. Customer Success Manager - Enterprise (East)

Account Executive, Commercial - New Business

Account Executive, Commercial - Mid Market (East)

Account Executive, Commercial - Mid Market (East)

Smartsheet

Smartsheet reviews

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Reviews by job title

Overall a good experience

great product, not so great employee experience

Great work life balance

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