Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,386 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 143 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 97 reviews)); "Great work life balance made possible" ((in 83 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 68 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,304 reviews)

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Jul 21, 2021

Valued Employees, Bright Future

Sales engineer team lead

Recommend

CEO approval

Business Outlook

Pros

Working at Smartsheet means getting to work with amazing bright people every day. The company is employee-focused, providing opportunities for career development, advancement, and promoting a positive, team oriented culture. The comp is competitive and they continue to add to the benefits package over time. This, combined with the fact that company is growing rapidly and continues to meet or exceed every goal, makes Smartsheet a place where you can spend time building a career. Also - major bonus points for the executive leadership here - these folks know what they're doing and they have the right set of priorities - I have no doubt that this will continue to be a successful company that prioritizes its employees

Cons

Sometimes there are communication gaps between departments which results in friction. Things change quickly and you need to be able to improvise and adapt

5.0

Jul 21, 2021

Huge Market, High Growth, Great Team

Sales

Recommend

CEO approval

Business Outlook

Pros

What an incredible opportunity to work at a company with a leadership position in a huge new market! Customers love the product. The team is really fun to work with - best camaraderie I've had in my career. The benefits are great and keep getting better.

Cons

Some confusion around Return to Work

5.0

Jul 21, 2021

Growing Company with Career Growth Opportunity

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Great employees/peers, remote work friendly, progressive leadership at all levels. Room for career growth: advancing within a specific vertical or between verticals is encouraged and supported. The product itself has made a lot of gains recently as the company focuses on enterprise solutions. Recent IPOs of Monday.com and Asana are bringing legitimacy to the entire market of "collaborative work management" tools, and SMAR has a jump start with three years of being public and creating the category. Even as new players get a lot of media attention, a rising tide lifts all boats: prospect companies are comfortable spending more and more money on this category of enterprise software. Comp that is competitive/market with tech companies in boston/seattle. Good benefits (healthcare, stock plans, 401k, 4 months parental leave, free membership to mental health platform BetterHelp, etc) SE team specifically has a phenomenal culture and wonderful leadership. Ignore reviews about no 401(k) match, a few quarters ago that was added. Lucrative stock plans with quarterly vesting are also still around and are still as lucrative as before the 401(k) match was added.

Cons

Growing pains you would expect that are inline with a company hitting these growth metrics. many of these growing pains are specific to the professional services area of the company. Sometimes a disconnect between sales orgs and professional services org. Sometimes a disconnect between customer facing roles and Product org. (but this has improved dramatically in the last few quarters.)

Viewing 967 - 969 of 1,304 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Valued Employees, Bright Future

Huge Market, High Growth, Great Team

Growing Company with Career Growth Opportunity

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