Does Smith pay their employees well?

According to anonymously submitted Glassdoor reviews, Smith employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Smith. This rating has improved by 18% over the last 12 months.

How satisfied are employees working at Smith?

69% of Smith employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smith 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Smith?

International Account Representative (24) , Sales Representative (10) , Sales (9) , International Sales (7) , International Sales Representative (7) , Account Executive (5) , IT Intern (5) , International Account Manager (5) , International Account Executive (4) , Procurement Specialist (4) , Account Manager (3) , Electronic Component Inspector (3) , Manager (3) , Quality Control (3) , Receptionist (3)

What are the pros of working at Smith according to real employee reviews?

"Great people and the owners really step up when one of their workers is in need." ((in 24 reviews)); "Benefits are good." ((in 20 reviews)); "Made a lot of effort at having a great culture." ((in 18 reviews)); "Management is approachable and willing to listen to employee concerns." ((in 15 reviews)); "Casual working environment" ((in 10 reviews))

What are the cons of working at Smith according to real employee reviews?

"Upper management is not involved in the relationship with employees and local managers don't communicate the issues to them so you are stuck with whatever malcontent you might have." ((in 6 reviews)); "Senior management's nepotism is off the charts: they parachute their own kids in as "interns," then rubber" ((in 5 reviews)); "Some managers have no business being a manager." ((in 5 reviews))

What are employees saying about Smith layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smith layoffs and their outlook for job security at Smith in 2026.

What are the top reviewed Smith locations?

Houston , New York , San Jose , Austin , Pleasanton , Tampa , Spring , Texas City , Hialeah , Boston , Alabama City

Smith reviews

3.8

69% would recommend to a friend

(237 total reviews)

Nick Bedford

84% approve of CEO

70% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Smith has an employee rating of 3.8 out of 5 stars, based on 237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

237 reviews

1.0

Aug 1, 2014

It was very challenging and no room for success.

International account representative

Recommend

CEO approval

Business Outlook

Pros

The company culture was one of the best in the business and tell you great stories about some of the big deals made to get you really excited about working there.

Cons

Smith does not provide helpful resources to help you succeed. There is no structure to upward mobility in the company. All of the large accounts are taken and the smaller accounts do not need to be targeted because they can not make the company any money. Smith only gives you a few months to get business going or they yank the chain.

1.0

Mar 30, 2021

IF YOUR NOT PART OF SALES YOU DONT MATTER

Administrative

Recommend

CEO approval

Business Outlook

Pros

Time off is good i guess

Cons

You will only succeed if "management" likes you. They play favorites. Some managers have no business being a manager. They LOVE the other offices in other countries and treat the employees in Houston awful. Forced to come back in the middle of a pandemic. Didn't care that your kid was being homeschooled during the pandemic. Was told to figure it out! The two brothers only care about the high producing sales. The rest fall to the waste side. Hardly give raises, no year end bonuses. Apply at your own risk.

Smith Response

5y

Thank you for your feedback. Smith is an entrepreneurial company and rewards those who take initiative and seize opportunities. We want our employees to succeed and provide many professional and leadership development tools, including Smith’s comprehensive training and mentorship program and internal learning platform. We are committed to protecting the health and safety of all employees and have been proactive in providing a safe work environment through proper protocols, ample PPE, and regular COVID-19 testing for onsite employees. Smith has an open-door policy with upper management to foster an environment of transparency and collaboration. We encourage you to reach out to HR if you would like to discuss your concerns further.

1.0

May 13, 2019

If you're an IT professional, don't work here

Software developer

Recommend

CEO approval

Business Outlook

Pros

Everyone is really friendly Good benefits

Cons

CIO doesn't have the experience to lead the team. They rush out deployments and don't spend enough time with testing and getting user feedback. Systems are inconsistent and not thought out. They don't follow proper coding structure, styleguides, or industry standards in regards to software development. CIO also micromanages very badly.

Viewing 4 - 6 of 237 Reviews

Jobs at Smith

Receiving Coordinator

Workday Specialist (Entry-Level)

Logistics Coordinator

Smith

Smith reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was very challenging and no room for success.

IF YOUR NOT PART OF SALES YOU DONT MATTER

If you're an IT professional, don't work here

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