Smith reviews

3.8

69% would recommend to a friend

(237 total reviews)

Nick Bedford

84% approve of CEO

70% positive business outlook

Smith has an employee rating of 3.8 out of 5 stars, based on 237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

237 reviews
4.0
Nov 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Friendly. One simple word... They are very friendly. Smith was super nice to me when I was recruited (though I interviewed with about 100 people it seemed). From the security guard on my first interview to the owner of the company, everyone is really friendly. That makes it easy to go to work when you like your co-workers. Salary and Benefits- Smith offers a competitive salary and a clear commission plan that is simple and fair. Very happy with the pay and benefits for my first job out of college. International aspect- I get to talk to people all over the world every day. It is my choice who I contact and who I choose to engage with on the phone. I have opportuntities anywhere in the world, and that's pretty cool. But also leads to extra hours sometimes... (see below about hours and trying to disconnect from work). Technology- I didn't really know how the Supply Chain for electronic components worked, or ever really think about it I guess, but Smith is squarely in the middle of the newest technolgy and production of every type of computer, phone, TV, and tablet. I like the direction of the company in an industry that is the future of all things cool.

Cons

Hard to get away from work as a salesperson. Overseas customers and buying locations mean you have to check emails and information at home and in the evening if you want to keep up, or get ahead. This is not the place for people wanting a "9 to 5" job. I was told about lots of company events, parties, and extracuricular activiites, but they are not held as often as it was made out to be. The ones we have are fun and nice, but seems like we are always hearing about how great it was in the "old days." Not sure if the managers of the other departments (HR, Operations, IT, Acct.) hold their employees to the same level of responsibility as the Trading managers do for salespeople. We are often the first in and last out, and other than Operations, the only ones that seem to have a vested interest in looking out for Smith. Many employees in other departments seem to come and go as they please, and I thought they would be there to support Trading more. There is a lack of communication from management (lower, upper, and ownership) regarding things going on with the company sometimes. I am buying into the culture, my co-workers, our business, the managers, the owners, and everything I can do to be the best I can. But we don't always get great feedback on how the company is doing, or what direction the company is headed. I guess I am new compared to most of my co-workers, and shouldn't have high expectations, but it is always good to get feedback and know what is going on.

5.0
Nov 25, 2013
Recommend
CEO approval
Business Outlook

Pros

You get out what you are willing to put in. Smith is hard work and takes a lot of dedication, but the owners and management are very loyal to those that make the effort. You will notice from other reviews that most CURRENT employees have an overall positive experience. Very laid back culture is nice, but don't confuse that with not working hard or being professional. Smith is the top Independent Distributor of semiconductors in the world, and you don't stay #1 by being lazy. But those willing to put in the time effort are rewarded nicely. Company is probably better than reviewed at giving opportunities to those that EARN and SEEK opportunities. I personally like that there is not a set structure or timeline for promotion or advancement. Opportunities are given based on results, not tenure. If I choose to just keep selling parts and making money, they will let me. But if I want to go a management route, then I have to step up and make it known. I have to show I am deserving based on my skills, not how long I have been here. I am fine with that, but others might not be. I like the market segment of technology as a sustainable career and long term outlook. Computers, mobile phones, and consumer electronics are not a dying business, but the future. Anyone that says otherwise, isn't paying attention to the world. Smith should be positioned to stay at the top, and I like working for a company that is the best at what they do.

Cons

For some, not having a clear path for promotion could be frustrating. Tenure is not as important as results, so they definitely don't reward you for just showing up. I don't have a problem with this, but you do hear belly-aching from some older employees that believe they get past by for younger people sometimes. Internal competition for accounts is tricky. The person sitting next to you may be your friend and co-worker, but they can also be your competition. Most are good at teamwork, but some are very protective of their accounts. It would be nice to get to travel more to visit customers and go to trade shows. I understand it is "inside sales", but maybe a budget should be set for each customer for marketing or business development purposes. Very little interaction with the ownership. Other reviews commented on lack of leadership or upper management, but the office managers and higher-ups at HQ seem to be around all the time. They don't exactly micro-manage, but they are very accessible. However, the owners have lots of other things on their plate, and not sure how much time they can dedicate to all that is going on at Smith. Smith can be a roller coaster of success and failures. Maybe that is just Sales in general, but the peaks and valleys can be difficult to manage. Have a great month and getting a big commission check is awesome, but having a slow month and not getting one can suck.

5.0
Oct 9, 2013

Great working experience

Recommend
CEO approval
Business Outlook

Pros

1. opportunities to make a lot of money. there is no cap on commission and you can have the chance to develop relations with top customers. 2. laid back environment and people are really nice

Cons

no cons to be honest

Viewing 226 - 228 of 237 Reviews

Glassdoor has 285 Smith reviews submitted anonymously by Smith employees. Read employee reviews and ratings on Glassdoor to decide if Smith is right for you.