Smith & Loveless reviews

3.0

50% would recommend to a friend

(56 total reviews)

Frank Rebori

51% approve of CEO

49% positive business outlook

Smith & Loveless has an employee rating of 3.0 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smith & Loveless employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

56 reviews
1.0
Jun 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of the people here are great to work with and fun to be around. The employees in sales seemed to be the only ones enjoying their jobs. Due to high turnover, there are opportunities to move up quickly (but don't expect a pay raise)

Cons

Expect to hire in and watch your coworkers around you leave at any opportunity. I got more calls from corporate recruiters than customers during the first two weeks; it would seem most have figured out that S&L employees are easy targets to pluck away, and I'll tell you why- -Horrible compensation for the industry (expect about 50% of what your colleagues are getting) -Lack of training, no onboarding/training/continuous education programs -Departments are structured in a way that invites conflict Example: "Engineering" Department (badly) designs equipment and refuses to listen to customer requests. Customer receives equipment (3 weeks late) and other departments are left to handle the complaints. -Restricting and pointless procedures cause unnecessary lag in internal processing, not uncommon for orders to be 4-6 weeks behind schedule -Sales force based on Manufacturer's Reps that are more than happy to throw the factory under the bus and not take accountability for their misinformation/lack of effort early in the design phase (some Reps were fantastic to work with however) -Outdated dress code requires slacks and a tie (as of May 2015) for Engineering employees to sit behind a desk (while fielding calls from angry customers) -Their business, quite literally, is crap, which has never been glamorous -Family-owned company run by one of the worst business minds in North America Example: executive decision to build equipment for a foreign customer in the United States (despite the capability to manufacture in the customer's country) ended horribly. End result was a badly designed, over-cost, late piece of equipment that tarnished S&L foreign reputation. -Technology is a foreign concept (emails are printed on a regular basis due to an executive-level fear of storing any data by electronic means). Company also refuses to share drawings with any level of detail with clients, causing confusion between customer and contractor and restricting the ability of S&L products to be incorporated with other segments of projects Advice to Engineers: steer clear. A long term commitment to this sinking ship will make sure your career sinks along with it.

2.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The "lower" level people and direct management are extremely nice and very helpful. The health insurance is pretty good and the hours aren't too bad.

Cons

This company is stuck in the past. Salaried employees have to clock in and clock out, shirt and tie is required for men despite not dealing with anyone outside of the company. The hours are set and offers no flexibility that several other companies offer (i.e. work the hours that you want as long as you get your 8 hours in). Salaries for anyone other than upper management are a joke, several people left for a minimum of a 38% pay raise. The turnover rate is extremely high. Communication between departments is extremely lacking and getting concrete answers regarding projects is very difficult. Upper management is unwilling to do what is needed to retain employees (i.e. better salaries and benefits). With the exception of the health insurance, the benefits are not very good. The profit sharing is negligible, the 401K match is laughable, and the raises from reviews are barely even noticeable. All the while, the company will fight with customers to get an additional $100 from them despite the fact that the customer spent $300,000 on new equipment. Equipment completion deadlines are rarely ever met for one reason or another which leads to very upset customers. I am astonished that the company has lasted this long.

5.0
Jan 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Ability to move from department to department to enhance career growth, great benefits including profit sharing bonus in December and 401K match. Still has HMO in addition to PPO. Management open to suggestions to make operations better and open to internal training opportunities. Currently the company has purchased all new computers for everyone in the company, a large investment, and the computers are very fast. A big thing is that work hours are Monday-Friday, 7:45 to 4:30 p.m. No evening or weekend work, unless you are in sales or top management. Great work-life balance. Everyone in the company is friendly and helpful. Lots of longevity which helps in training and learning.

Cons

Because there is longevity sometimes longer-term employees are harder to want to try new things, but this can happen anywhere. It also helps to keep the company stable and they do eventually switch course if the benefits can be pointed out.

Viewing 46 - 48 of 56 Reviews

Glassdoor has 59 Smith & Loveless reviews submitted anonymously by Smith & Loveless employees. Read employee reviews and ratings on Glassdoor to decide if Smith & Loveless is right for you.