SoFi reviews

4.3

81% would recommend to a friend

(1,142 total reviews)
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Anthony Noto

93% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Feb 7, 2024

sofi

Recommend
CEO approval
Business Outlook

Pros

Remote, office has food & events

Cons

No team recognition, many layoffs

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SoFi Response
2y
Thank you for the feedback and the years you dedicated to working at SoFi. We're glad you enjoyed some of our office perks and flexible approach to work, but are sorry to hear you did not feel recognized. We have a number of programs that support employee recognition - from our peer to peer recognition tool in the intranet, where employees can recognize each other for living our values, to our semi-annual performance program where employees are recognized monetarily for their contributions. Like many companies over the past year, we have not been immune to small reductions in our workforce - these extremely difficult decisions are not taken lightly. We wish you the best in your next endeavor, take care.
1.0
Nov 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Does offer free health insurance but it was completely negated when I realized they dont match 401k

Cons

Upper management in mortgage division doesn’t have a clue what they are doing. Every all team meeting they would misspeak then would follow up via email to try and correct what they’d said. You aren’t selling a competitive product and expected to work a full 40 hour work week THEN nights and weekends if you even want a shot at meeting the sales quota.

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SoFi Response
2y
We appreciate you taking the time to provide feedback. It's disappointing to learn that your time with SoFi fell short of your expectations. We are changing the way people think about and interact with personal finance, helping to transform an industry that hasn't changed in decades and we sometimes see this change happening on a daily basis, which may feel stressful. We fully understand that the current housing market is posing significant challenges for our Mortgage Loan Officers. Please know that your efforts in these tough times were deeply appreciated. We're actively working to make things better and regular round table discussions have been instrumental in giving us a clearer insight into concerns, and rest assured, concrete steps are being taken to address them. We wish you all the best in your next role.
2.0
Oct 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Industry Standard Benefits: The company offers competitive benefits that are in line with industry standards. It's nice to have these essentials taken care of. Competitive Environment: If you are someone who enjoys working in a competitive environment, then you will definitely find this place exhilarating. However, if you are just looking for a place to work, do your job, and leave, then perhaps this may not be the best fit for you. In many teams, it is expected that you will resolve issues that are well beyond your scope and your workload will continue to increase. Innovative Thinking: This company is revolutionizing the finance industry. If you're passionate about innovative solutions and forward-thinking, this is the place to be. It's exciting to be part of a team that's shaking up the status quo.

Cons

No Work-Life Balance: One of the biggest challenges I've faced is achieving work-life balance. Expect to always be on-call as an exempt employee, even outside of regular business hours or on PTO, making it difficult to disconnect and recharge. Nepotism Among Teams: Nepotism is an unfortunate reality within some teams, where favoritism can significantly impact promotions and professional opportunities. Witnessing such unfair practices can be disheartening and demotivating for those who strive to succeed based on their own merit. It is essential to address and eliminate nepotism to ensure a level playing field and foster a positive and healthy work environment. HR Cannot Be Trusted to Ensure Mental Safety: It is disheartening to observe that the Human Resources department exhibits a greater focus on safeguarding the company's reputation than on addressing legitimate concerns raised by employees pertaining to their well-being, including mental health and safety. Such a stance could potentially diminish the confidence of the workforce in the organization's commitment to their welfare. It is imperative that the HR department upholds a culture in line with its values of embracing diversity, doing the right thing, and taking care of its people. Abusive Managers: I personally observed that some managers exhibit behavior that is perceived as abusive, leading to a hostile work environment. Such behavior can negatively impact employee morale, leading to high turnover rates and a general sense of insecurity among the staff. It is pertinent to note that not all managers exhibit this behavior, but it is crucial to address and mitigate such issues in the workplace to foster a positive and productive work environment. Blatant Disregard for Disabilities: Some managers blatantly disregard disabilities like autism. The lack of awareness and support for affected individuals can lead to significant distress and is in contrast with SoFi's commitment to diversity, equity, and inclusion. It is imperative that organizations take appropriate measures to ensure that individuals with disabilities are treated with respect and provided with the necessary support to fulfill their potential and that managers are held responsible for their actions.

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SoFi Response
2y
Hello, Thank you for taking the time to leave such a comprehensive review of your experience at SoFi. We take your feedback very seriously, as it plays a vital role in our ability to improve the experience for all employees and achieve our ‘best place to work’ ambitions. Your comments are not at all indicative of the type of culture and work environment we are building here. We are extremely disheartened to hear you did not feel the culture at SoFi was always inclusive, especially since one of our core values is to ‘embrace diversity’ and we're committed to ensuring everyone feels welcome, included, and able to contribute. We know that in order to build an incredible work environment, we need to have great managers and teams, which is why we continue to develop programs that help our people managers lead high performing, inclusive teams. Additionally, we are dedicated to supporting employees of all abilities, and our Benefits team is equipped to support requested accommodations on individual circumstances. Plus, our Ability @ SoFi circle aims to create a voice for employees with disabilities of any variation. The goal is to create opportunities for education around disability to all at SoFi. We just finished recognizing National Disability Employment Awareness Month (NDEAM) where we had company-wide conversations and programming around how to support employees with disabilities. The health and well-being of our employees is our top priority, and we hope you were able to take advantage of the myriad of resources we offer via our benefits mall and through our partnership with Modern Health. Some of these benefits include tips to find a work/life balance that works for you, or ways to manage on the job stress. We sincerely appreciate your candid feedback - we take your concerns very seriously and see it as a way to improve the experience for all employees. If you would like to continue the conversation, we welcome an email at glassdoor@sofi.org. Best of luck in your next endeavor. Take care, Chief People Officer
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