Social Security Administration reviews

MICRO-MANAGEMENT to the upmost. Working at the call center you have to deal with upset clients, emails about nothing ALL DAY, if you off the phones for more then a couple of minutes you are getting a message. They do not ask if you are ok! Field office always complaining about the call center because they do not update the system correctly so the agents can handle their calls properly but the call center managers never defend the agents just send out another email about “it has come to our attention”. The call center take the blunt of everything from every department when we can only give out the information that is provided to us. I feel other departments do half work because they do not have to deal with people that have lost their benefits or have yet to receive their benefits because they will call the call center. Working with social security is like every department is against the call center. It’s awful there!!!!!! Oh yea and don’t even thing the advancement is good because other departments do not hire call center reps!!!! Call center is beneath them. They don’t even speak to call center

The learning curve is very, very steep. The workload is nearly impossible to handle when you are a trainee. The agency provided training software is almost useless and a huge drain on time and energy. Starting pay is not commensurate with the hard work you do.