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      Social Security Administration

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      Social Security Administration reviews

      3.1

      36% would recommend to a friend

      (2,785 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Social Security Administration has an employee rating of 3.1 out of 5 stars, based on 2,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      3K reviews
      4.0
      Nov 29, 2021

      Nasty place to work Kansas City office

      Disability examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, pay, conveniently located downtown

      Cons

      Impossible expectations. Horrendous workloads. Terrible morale. Nasty environment. Case third assignment is nine cases per day. Director enforces policy that examiners take cases even when they are on official leave. Better name for this office is office of quantity review not office of quality review because quality has nothing to do with what it's done here. The morale seems to be deteriorating agency-wide but there are some people that were happy with their jobs until they transferred to Kansas City and wanted to leave. I'm told Kansas City is the office to stay away from not just OQR

      3.0
      Aug 15, 2021

      An Extremely Micromanaged Mon-Fri 8hr Job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty much the only good thing about the job. If the job wasn’t as micromanaged as it is, it wouldn’t be so stressful.

      Cons

      The whole CSR job is extremely micromanaged. Every call you take is recorded and management reviews some calls you take almost weekly. You have a 30 min lunch break as well as a 15 min break in the morning around 10am and another 15 min break around 2pm. If you know nothing about SSA benefits, the learning curve can be very steep specially during COVID-19 and working from home. The job becomes a routine and extremely repetitive. Being 8hrs in front of a computer with a headset on every day isn’t very thrilling to say the least.

      2.0
      Feb 7, 2021

      Cons outweigh the pros

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Federal Government Benefits Job security Supported agency of the average person Upper management in my particular office was very kind and understanding. Lots of ability to move around in otheer sectors of federal government

      Cons

      Tough training (lots of form and rules that have to be memorized) Sometimes morally difficult to follow regulations (sometimes had to take away disability benefits) Treated as just another government drone and not a real person by the public. Pay is low compared to what you need to learn in training Dull work environment

      Viewing 187 - 189 of 2,785 Reviews
      Related searches: Social Security Administration jobs | Social Security Administration salaries | Social Security Administration benefits | Social Security Administration interviews
      ReviewsSocial Security Administration reviews

      Glassdoor has 2,929 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.