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      Social Security Administration

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      Social Security Administration reviews

      3.1

      36% would recommend to a friend

      (2,785 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Social Security Administration has an employee rating of 3.1 out of 5 stars, based on 2,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Dec 30, 2024

      SSA

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      No mandated OT. Cost of living increase each year for employees. Telework option. No weekends

      Cons

      Back to back calls with ZERO breaks in between calls to even breathe, sneeze or take a sip of water. Flawed and outdated policies. 80% of callers are irate callers. FO and processing center works very slow to resolve issues. Micromanaging by upper management. Extremely hard to get promoted out of the caller center.

      1.0
      Dec 11, 2024

      SSA Review

      Claim specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping people in need and working with vulnerable population

      Cons

      worst culture, overwork people and have them do the work of the people that they want to promote, a lot of nepotism, worst agency with worst culture, worst management, full of loyalists all over the agency so no changes ever, no career growth because they will stop you every chance they get unless you are part of the group that they like, You don't have to know the job. You will get promoted if they want to.

      2.0
      Nov 4, 2024

      Time for Change

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can get time off as needed & teamwork between co-workers. Hopefully, the new Commissioner will boost morale and bring much-needed help.

      Cons

      The lack of proper training and the fact that the agency chooses to be unaccountable to address the discrepancy in real-time. Also, customer service representatives should be doing their job and parts of other programs if they won't be compensated like the claims representatives, especially if they're not appropriately trained.

      Viewing 232 - 234 of 2,785 Reviews
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      ReviewsSocial Security Administration reviews

      Glassdoor has 2,929 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.