Softchoice reviews

3.8

75% would recommend to a friend

(1,291 total reviews)
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Andrew Caprara

81% approve of CEO

66% positive business outlook

Softchoice has an employee rating of 3.8 out of 5 stars, based on 1,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Softchoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
May 16, 2012
Recommend
CEO approval
Business Outlook

Pros

I found this site after a friend decided not to accept a job at Softchoice due to all the negative reviews. There are a lot of extremely positive reviews (suspicious) and extremely negative reviews. Not a lot of balance. I had a good experience at Softchoice. When I joined, I was relatively new to sales and to technology. I started as an ISR (inside sales). I knew nothing and got paid accordingly. After a couple years of experience, I moved into outside sales. By then, I had a little more skill and got paid a little more to "manage my territory". After about 5 years total, I left Softchoice early 2011 and took another technology sales job. I more than doubled my income in the first year and this year looks even better. I recommend that non-experienced individuals who want to get into technology sales consider Softchoice as a career step. There is a lot of turnover in all areas of the company, but I can only speak with authority of the sales areas. A and B players do not stick around long and move to greener pasture. Depending on experience when hired, 5 years or more is a long time. I would say 5 years is about right for someone right out of college. Some B players, but mostly C players stay in sales or move into management. A few D players survive, but most are let go. F players are rarely hired. I was probably a B player. I hit my numbers but never really blew it out. I focused more on increasing my skill set than in hitting the crazy metrics that they measure. That was a good strategy that has paid dividends for me.

Cons

Lots of managers, few leaders. Leadership ability in the senior leadership team and with sales managers is very scarce - they are more of operational managers. The skill gap in this area became even more clear after I left and joined a solid organization. I would not recommend Softchoice as a place to learn leadership. You will see by example philosophies that are contrary to what you learn in college and in the leadership best seller books. Pay for sales is low, however, I think that is part of the model. They do not value the sales team very highly. People in general do not appear to be valued. They appear to expect and want turnover. I hope that this balanced review will help a few people. If you fit the criteria and know what Softchoice is, and is not, then a job at Softchoice could be a great choice. It was for me.

2.0
Jun 27, 2018

Fragmented.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people, the dogs. Formerly a great culture, which has deteriorated in the past year. Many good people have left due to the changes, morale is at a low. Disappointed.

Cons

Too many fragmented changes to processes, people, policy. High turn over without adequate succession planning. Left hand does not know what the right is doing; management is compensating by enforcing tedious tracking and micromanagement through inefficient CRM systems.

1.0
Nov 27, 2017
Recommend
CEO approval
Business Outlook

Pros

- Fun & Dynamic Teams - Opportunity to network with vendors -Learn different technologies and how customers can enable business drivers through the adoption of these technologies - Training on different sales methodologies ie solution led selling or challenger sales

Cons

- A lot of stress and mandates required of their senior reps without much support provided both operationally and from management perspective - Culture does not allow you to learn from your mistakes and due to the fast pace the mentality is what have you done for me recently? - Management on a case by case basis moves dead base accounts to reps and they must brunt the negative GP amount and still are expected to meet and exceed their quotas - Quota: you will be punished for doing well with a higher quota, and continuously held back from your career aspirations - Managers coordinate individual development plans (IDP) conversations and this is their method of understanding your bottom line and how far they can drive you would be willing to go and this information is used to push you beyond your limits - Great Places to Work (GPW) Survey is a complete joke because majority of the individuals completing it are new to the organization and because Softchoice has a difficult time retaining sales reps for longer than 3 year tenure within TSD the completed surveys are not a true reflection, they are just fluff -Softchoice has the issues of a typical mid-size firm. They have their sales reps talking to customers about the typical problems small and medium businesses run into i.e. silos between departments and lack of agility however these problems are present at Softchoice today -Within each sales division there are different levels ie TSD reps can be L1 to L4. As you increase in level so do the expectations from the business and your understanding of the business and technology. This wouldn't be an issue if there was a clear distinctions of expectations between levels by the business however, there isn't i.e. 1. Training: Softchoice hired me as an experienced technology sales professional yet the training material was no different between levels and majority of the time I sat in on trainings with repetitive information not learning anything new 2. KPI Expectations: Naturally a senior rep drives more appointments and connect however, the continuous focus by the business is hitting hustle through dials. This demonstrates a focus on quantity NOT quality - Their core values are not demonstrated by management and especially evident in "we take care of each other". The consensus on the sales floor is this is not exhibited by managers as such information is held and only shared with a select few thereby sales managers breeding a toxic environment

Viewing 355 - 357 of 1,291 Reviews

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