Sonder Software Developer reviews

Thank you for taking the time to leave a review of your experience. While we’re happy that you appreciate the great perks Sonder has to offer, we are saddened to hear about your overall experience during the COVID-19 pandemic. We certainly couldn’t predict that the pandemic surrounding COVID-19 was coming and we did have to make some quick pivots to protect the business. COVID-19 affected our industry and our employees massively, though of course the pandemic is not a justification for every business decision. We want to acknowledge our approach wasn’t perfect. With the lessons of 2020 in mind, we have updated our leadership principles and mission statement and documented our company customs, service principles, brand values, and commitments to all employees. We are focused on improving the Sonder employee experience for everyone and would welcome a discussion with you further, if you’re comfortable. Please email hrbp@sonder.com so we can expand the conversation.

We appreciate you taking the time to share your thoughts, though we’re saddened to learn that some of your experience was less than positive. We want to acknowledge the sentiment that at times there has been a divide between SF and other offices, and note that we’re taking active steps to create more connection between all offices and teams. Francis and members of SLT have prioritized visiting our cities in person over the last year, as much as is safely possible, to make sure leadership understands the experiences of, and connects with, our front line employees. This will continue to happen -- likely even more frequently as travel restrictions ease and the public health issues are addressed. We will also soon be launching “Day in the Life” profiles of individuals across the business to provide greater organizational visibility into different employees’ day-to-day. We hope that this fosters a greater understanding and appreciation of different roles, whether front-line or HQ, and the incredible contributions they make to our company. We weren’t perfect in our response to COVID-19, but we also believe this is not a justification or excuse for every business decision. There were certainly very impactful learnings that came out of the pandemic. In the spirit of continuous improvement, we have updated our leadership principles and are actively working to better articulate and uphold our commitments to all employees. We are grateful many of our furloughed employees chose to return and continue their careers with Sonder. We welcome you to reach out hrbp@sonder.com if you’d like to talk with us more about your concerns or offer any more feedback.