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SonderMind

Engaged Employer

SonderMind reviews

3.5

56% would recommend to a friend

(186 total reviews)
avatar

Mark Frank

58% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.2

Career opportunities

SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

186 reviews
1.0
Feb 21, 2024

It's a mental health company that doesn't actually care about YOUR mental health

Product org
Recommend
CEO approval
Business Outlook

Pros

Most people who work here are mission-driven and care about patients and providers, but that's about where the pros end because leadership is toxic.

Cons

- Little to no training or ramp-up support - They have a Flexible PTO but if you use it they will use that against you - If you have to deal with personal tragedies and need time off, but still keep your workload, they will say they understand and support you, but then use it against you - Leadership likes to say all the right things, but they don't care. It's all about the bottom line, they don't care about patients, providers, or the employees. - They trick you into joining the company because you want to make a difference, only to be given zero resources to do your job and then blame you for any performance issues. - Lots of layoffs, in one round they got rid of all of the people who cared the most about mental health care, in favor of more "strategically" inclined individuals. i.e. people who only care about the bottom line. - They are constantly pivoting on strategy and acquiring companies they have no idea how to leverage. Still haven't found their North Star. - Zero opportunity for growth - Anyone worth keeping is looking for an exit

2.0
May 20, 2020

Overworked and Underpaid

Specialist
Recommend
CEO approval
Business Outlook

Pros

A great company mission that is relatable and easy to find passion for Supportive and friendly coworkers Ideal location by Union Station

Cons

Each and every employee is heavily overworked, which would be more acceptable if the salaries weren't well below market (unless you're a software developer or an executive). The company is barely keeping up with the growth it's experiencing which puts an enormous strain on every department. Employees are regularly pushed to the point of emotional breakdowns so much that it's treated as a normality. Zero upward advancement available for employees. New positions will open within your department that you are qualified for, but recruiters will undoubtedly hire out for them and act like you're crazy for thinking you'd have a shot for the position. Expect no additional compensation after a year of employment. If you ask, the answer will be something vague like, "work harder and we'll revisit the conversation" which really makes employees feel undervalued. Speaking up about this will put your job at risk. In general, growth and profit became more important to the company than employee wellness the longer I worked there. It is shocking how little the company supports employee wellness considering they are a mental health company.

avatar
SonderMind Response
6y
Thank you for sharing such detailed feedback on your experience here at SonderMind. While we are disappointed to hear it wasn't a good one, we are thankful to have this opportunity to hear such honest feedback. Growing rapidly as a startup in the healthcare industry comes with serious challenges for a company — and we're not immune to those challenges. We can share that we've heard you and respect your experience. We'd also like to share that in the past six months, we've made significant strides as a company to establish professional development tracks for each department, have promoted over a dozen team members with an average tenure of eight months, and are providing new means of supporting our employees' personal wellness journeys. We're always looking for ways to improve, and honest feedback from SonderMinders helps us do just that — so thanks again for sharing.
2.0
Dec 8, 2021

Good values but poor leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people who work there are genuinely awesome and care deeply about the mission. There's a lot of great things about the culture as a whole and the HR team is much better than most companies I've worked at (at least they seem to try their best). The benefits overall are really good and you are working towards a mission that is doing great things for the world. If you are on certain teams like engineering, your work-life balance is pretty good. It depends on who your manager is and if you're reporting to one of the "golden child" leaders who can do no wrong.

Cons

The leadership team seems like they don't know what the hell they're doing. Managers drop lie flies. If you are a person of color - JOIN AT YOUR OWN RISK. This company says that they care about inclusion but there's been very little if anything to actually support that and it's apparent that the leadership team does not care. There is definitely higher turnover for minorities here - ESPECIALLY for black employees. Everything about people leaving is so sudden and secretive, it's hard to know why people left and employees are left in the dark. The fear of suddenly being fired is rampant across the company, but people are afraid to express it for fear of that being cause for being let go. If you work on certain teams (support, billing, customer success), expect to be overworked, underpaid, undervalued, and your needs dismissed. Long timers (i.e., anyone who has been there for more than 6 months) becomes burned out and jaded.

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Glassdoor has 266 SonderMind reviews submitted anonymously by SonderMind employees. Read employee reviews and ratings on Glassdoor to decide if SonderMind is right for you.