South University reviews

There is so much turnover at multiple levels at multiple campuses that upper management needs to figure out what the common denominator is and fix the problem. For Academic Counselors they haven't been able to keep them in the position for 3 years because they haven't had their own supervisor. Everyone has known it's needed, but it hasn't been provided. You want to keep students but we're so overworked and understaffed, responsible for everything with new, continuing, and returning students. We can't do it all. We have multiple conflicting responsibilities and literal people at our doors every day demanding we do what they need RIGHT NOW. It's such a toxic and hostile environment. There is no consideration for our other responsibilities or why we can't process something right away.

Laziness and incompetence have been an issue for a long time in many departments. Upper management has made poor decisions that have resulted in major financial challenges. They don't spend money on the right areas that could make exponential differences in enrollment of students and retention of employees. Marketing is very poor compared to the local competition. South has been slow to acknowledge the increase in competition and the changing times as far as what attracts and retains students. The online classes that many students prefer are lacking in some of the more engaging technology that other schools offer. Students would have far better online outcomes if the content in the online classes was a higher standard. Employees went for many years with no 401k match, up until the last year and raises have been non-existent for 7-8 years. Raises have been promised 3 years in a row, only to fail to be delivered each time. While pay is not bad, it is disheartening to know that many people have missed out of thousands of dollars worth of raises over those years. They have lost a lot of good employees over feeling unvalued and knowing in today's climate that a lot of companies are increasing their benefits to attract employees. Another major distraction is the fact that during the start of Covid, all employees worked remotely with great success. After 7 months they forced employees at the campuses to go back but have continued to allow the online division to work from home. They have banned campus employees from working from home even after Covid exposure. Until recently, employees on campuses who were exposed to Covid and/or got sick were told they had to use PTO. Discontentment among employees is higher than ever and many are still planning to leave for more money and flexible work.