Is Spectrum a good company to work for as a Internet and Phone Technical Support?

Internet and Phone Technical Support professionals working at Spectrum have rated their employer with 2.8 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet and Phone Technical Support Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet and Phone Technical Support interview questions at Spectrum .

Does Spectrum pay Internet and Phone Technical Support employees well?

Internet and Phone Technical Support professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 43 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Internet and Phone Technical Support salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (363) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

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Spectrum

Spectrum Internet and Phone Technical Support reviews

2.8

48% would recommend to a friend

(43 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.4

Diversity & inclusion

3.3

Career opportunities

2.3

Culture & values

2.3

Work/Life balance

2.1

Senior management

Internet/Phone Technical Support employees have rated Spectrum with 2.8 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Internet/Phone Technical Support professionals have an average working experience there. Spectrum is rated 22% below average by Internet/Phone Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

5.0

Jul 12, 2020

Great benefits, work is repetitive and draining

Internet/phone technical support

Recommend

CEO approval

Business Outlook

Pros

Great benefits, solid people, management for me was awesome, earned awesome hours and the wage was solid for someone just breaking into the field.

Cons

Management could get very nit picky, lots of middle management can cause headaches for workers, lots of changes due to the acquisition ( I worked in BHN area), the work is very boring. Same calls 50 times a day is easy but mind numbing. When I was there it was also very mentally draining as you got yelled at quite a lot because of other agents dropping the ball or the company's service was failing the consumer. They might not be yelling at you personally but having to "let it burn out" was not fun.

Spectrum Response

Thank you for your review! Spectrum's customer-facing representatives are ambassadors for our company. We admire the professionalism and consideration you dedicated to finding positive resolutions.

2.0

May 6, 2020

High stress, but okay work

Internet & phone repair representative

Recommend

CEO approval

Business Outlook

Pros

Guaranteed full time if you want it

Cons

Very high stress call center environment, tools often broken but the works still has to get done as fast as possible.

Spectrum Response

Thank you for your feedback. We take pride in our facilities and want them to be an efficient workplace for everyone. Your comments are valuable to us and inform our leadership team as they remain alert to potential facilities issues going forward.

3.0

Sep 22, 2019

Nice benefits, grueling call center work.

Internet/phone call agent

Recommend

CEO approval

Business Outlook

Pros

Complementary internet/phone/cable while with company. Regular conferences so we understood how the company was changing.

Cons

Taking calls from angry customers tears your soul apart. Team leaders can help with technical problems and suggestions for greater efficiency, but they did nothing to help keep mental calm with angry customers. Chances for promotion are few for the call agents; once you rise in the company you have some chances. New technologies are rolled out but don't get supported; salespeople sell services the customer's equipment can't handle, and the call agents get the blame.

Viewing 34 - 36 of 43 Reviews

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Spectrum

Spectrum Internet and Phone Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits, work is repetitive and draining

High stress, but okay work

Nice benefits, grueling call center work.

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