Spectrum reviews

You will be micromanaged down to the second by computer. You will have to lie to and con customers. Somedays, you will not receive an actual sales call, but will be held accountable for a low performing day. This is a revolving door job. Very strong people who normally wouldn't, cry here daily. I could go on and on but I am sure you get the idea. If you are new to the role here and looking up reviews to see if it gets better, it will not. Move on and don't look back.

They say they promote if you do your books and have good scorecards, thats ALL LIES. Mostly based off good ole buddy system or lazy incompetent techs who been there for awhile. Finished all progression before first year there, at one year per company policy to promote to higher position or department applied and never even looked at or considered. Instead techs who are "bros" with management or incompetent/ lazy techs who been there for years finally decide to do books and progress get the positions and promote to Maintenance, TQA, Business, or Enterprise. Never get the correct amount of equipment for jobs when doing full installs, will be chasing other techs on team or back to shop for modems or routers. Which makes jobs take longer even with the most simplest jobs. Routing is horrible somedays. An example is first two job could be close by and then third job comes around having you drive 40 plus miles through downtown traffic. Jobs last minute dispatchers will manually give you last second jobs close to end of your shift not seeing your about to clock out for your shift. Or checking even if your close by that job and they have a full pin point map of every tech in the area. It is true form reviews constant policy changes about what metrics your graded on for monthly bonus and adding checklist or chasing different green check marks. Sometime monthly, weekly, daily, or in the middle of a workday policy change comes down. Weekly meeting that is pointless, all it is management talking about say topics every week no changes to topics. Like just send it over an email and not waste time and more jobs can get done.