Spectrum reviews

3.3

52% would recommend to a friend

(18,967 total reviews)
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Chris Winfrey

52% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Apr 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Money money money! Free internet. 10 days of Vacation time a year and 5 days of personal time off. Sick leave that can stack up.

Cons

Mandatory overtime sometimes, extremely stressful with management making you feel like you are never doing a good enough job if you haven't reached your goal for the month for mobile. Do not take this job if you can sale a person who has 4 lines for 100 bucks a month or doesn't pay their own phone bill a mobile. They don't care no matter the situation you must sale a mobile. Mandatory call review every week micromanaging you even if you did good for a week. There is always that constant pressure to always do more. You could be #1 on your team and #20 in the call center and the management would still belittle you by telling you that isn't good enough.

2.0
Apr 8, 2022

Vicious Circle

Recommend
CEO approval
Business Outlook

Pros

Great Pay, Amazing commission, Free Service Extra Incentives

Cons

Schedule, Policies, Business Rules Pretty much it's a game where a rep adds on as many things as he can to customers account, hoping customer doesn't realize until a few months later, and expecting the next agent to fix issues.

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Spectrum Response
4y
Thank you for sharing these comments with us. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them and their families. Thank you for helping us toward those goals.
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Glassdoor has 20,050 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.