Is Spectrum a good company to work for as a Internet/Phone Repair?

Internet/Phone Repair professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet/Phone Repair Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet/Phone Repair interview questions at Spectrum .

Does Spectrum pay Internet/Phone Repair employees well?

Internet/Phone Repair professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Internet/Phone Repair salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (220) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3330 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 635 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 322 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 312 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 309 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1185 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 269 reviews)); "Trainers and managers don't communicate" ((in 269 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 251 reviews))

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Spectrum

Spectrum Internet/Phone Repair reviews

2.6

38% would recommend to a friend

(32 total reviews)

Chris Winfrey

99% approve of CEO

23% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.2

Career opportunities

3.1

Diversity & inclusion

2.4

Work/Life balance

2.0

Culture & values

2.0

Senior management

Internet/Phone Repair employees have rated Spectrum with 2.6 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Internet/Phone Repair professionals have an average working experience there. Spectrum is rated 27% below average by Internet/Phone Repair professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

Apr 15, 2021

Great Company, Mediocre Job

Internet and phone repair agent

Recommend

CEO approval

Business Outlook

Pros

Great Pay Great Benefits Growth Opportunities Management Culture

Cons

Job itself Customers Worked late nights 5 days a week

Spectrum Response

Thank you for your review! We are so proud that our benefits, compensation and employee culture left such a good impression.

1.0

Jan 19, 2021

This was the worst customer service job I had ever had

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

The pay was somewhat decent

Cons

The expectations were outrageous. Customers that typically call in were usually elderly or people who in general were technology illiterate. Because of this customers would get outrageously angered at the person on the other end of the line, which is usually pretty typical for call center jobs. The problem was you had no time to breathe between phone calls. Calls were always in queue and you were expected to take calls back to back. You were also expected to have a call time that was under 11 minutes while also performing a required intro and outro. I think the last thing that made this one of the worst jobs I had ever had was I wasn't even allowed to go to the bathroom when needed. I worked 4 10 hr shifts a week and during those shifts if I would use more than 5 minutes of personal time a week, which is the aux you needed to be in to go to the bathroom, I would be written up.

3.0

Oct 6, 2020

Straight Forward Thinking

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

The people who you work with.

Cons

The lack of responsibility from the both company and leadership when attempting to assist customers effectively.

Spectrum Response

Thank you for your review and recognizing your team for creating a positive environment!

Viewing 19 - 21 of 32 Reviews

Jobs at Spectrum

Customer Service Representative

Customer Service Representative

Customer Service Representative | Technical Support

Customer Service Representative | Technical Support

Customer Service Representative | Technical Support

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Spectrum

Spectrum Internet/Phone Repair reviews

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Reviews by job title

Great Company, Mediocre Job

This was the worst customer service job I had ever had

Straight Forward Thinking

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