Spencer Gifts reviews

3.4

54% would recommend to a friend

(1,713 total reviews)
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Steven Silverstein

46% approve of CEO

35% positive business outlook

Spencer Gifts has an employee rating of 3.4 out of 5 stars, based on 1,713 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spencer Gifts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Dec 22, 2016

Corporate Office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Location: If you are a local to the area and don't want to explore a career in the casino industry, it's a wonderful option. Environment: Casual, approachable environment. Employee engagement: Events, on-site options for markets, trucks vendors.

Cons

Work environment: Top down culture. Dismissive, old school leadership with little flexibility around becoming a true destination employer. Long inflexible hours, extremely understaffed and the current staff is not skilled nor qualified for the roles the currently occupy. Vacation and benefits are laughable, no match to 401K, and no real work from home options. The HR department is reactive and inaccessible to discuss the true issues within the organization, obtuse actually. Clearly comfortable with status quo, which I am not accustom to coming from a progressive and creative organization. It's been quite a disappointing place to work. Turnover: I have never seen such high turnover rates in staff. Spencer's doesn't invest in training nor orientation yet hold staff to unrealistic expectations due to overall limitations.

1.0
Aug 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Dress code, that’s about it

Cons

Most of the employees beside Store Manager are on food stamps due to low wages. Assistant Managers are still paid so low they apply for Medicaid and food stamps. Instead of a new $80mil facility and donating so much outside the company, they should look within to the skeleton crews who are at the store level pumping out the profits up to corporate level. I can’t afford more than a studio apartment even as a Store Manager. Why you would be proud that you’re paying your workers so low that they can’t afford food or a family? Store level employees also have to deal with all the crazies of the world, who constantly are rude, sexually harassing, stealing, and threatening.

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Spencer Gifts Response
2y
We care about all our associates, you are the most important part of our business, and we are sorry you are not currently feeling appreciated. We encourage you to reach out using any of the avenues available to you as a current employee. Our open door policy means any associate can reach out to any employee (i.e. - District Sales Manager, Regional Sales Director, Operations, and Human Resources Department) via phone or email on the record or anonymously. Please reference the poster in your store’s Stockroom for contact information.
2.0
Aug 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Cultural diversity, upbeat party atmosphere

Cons

Weekly payroll budget hours are not nearly enough to complete unrealistic workloads. We are expected to complete floor moves, shipment, planagrams, price changes, carrying heavy boxes up a ladder to the top of our OSP, weekly reports, interviews, hiring, training etc etc while assisting & providing excellent guest service with only 2 part coverage, 3 if we're lucky. If we don't meet our weekly sales plan we are questioned and asked what can we do to increase sales to meet our goals. If we are unable to complete tasks by their unrealistic deadlines we are told it's because of poor time management. If we request extra hours to have an additional associate assist us with completing certain tasks we are told there are no extra hours & no overtime. There is no work-life balance.

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Spencer Gifts Response
2y
We appreciate you sharing your feedback. As a current employee, it is important that you make your opinion heard by using the channels provided to you by the company. Since you do not feel comfortable reaching out to your DSM, please express your concerns with your Regional Manager, HR, or Store Operations. All contact information can be found in the store’s stockroom postings and you can chose to speak anonymously or on the record.
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Glassdoor has 1,778 Spencer Gifts reviews submitted anonymously by Spencer Gifts employees. Read employee reviews and ratings on Glassdoor to decide if Spencer Gifts is right for you.