Staples reviews

3.2

41% would recommend to a friend

(14,663 total reviews)
avatar

Michael Motz

37% approve of CEO

26% positive business outlook

Staples has an employee rating of 3.2 out of 5 stars, based on 14,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Staples employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
4.0
May 10, 2009
Recommend
CEO approval
Business Outlook

Pros

great staff of high school and college kids, very friendly atmosphere with competent and friendly management. only retail office supply chain that is doing well in current economic climate. it is an enjoyable place to go to work every day, depending on the associates that are working with you

Cons

making 10 dollars an hour which is barely enough to support a college grad with loans and credit cards to pay off. however, pay is very competetive to other similar positions. sometimes expectations can be larger than is physically possible.

3.0
May 7, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a great opportunity in terms of a first job. The training is decent and starting pay was better than I expected. They kinda work with you on hours. Great working environment.

Cons

The Staples company as a whole is pretty good but there are some downsides. First off is the move to push (and by that I mean they want you to be persistent in your endeavor) the Staples Rewards Program. They desperately want to push this. Even being an associate I don't like the program. I hate the deferred credit idea they have. Customers don't like to wait and they shouldn't have to. Technology is as such that it would allow that when people get ink and paper they should go ahead and get the 10% back. I guess I should rephrase this by saying, the rewards program is ok as long as they do away with the deferred stuff and just move to an instant savings type of deal. It makes me wonder why they push customer service excellence and then they pull the rug out from under us by doing the deferred rewards and all those rebates on items. They leave the associates out in the cold by doing this. People don't want the answer "That's a decision corporate has made and there is nothing that I can do myself". The next best thing to do there is to pass that to a manager. It just doesn't look professional when this happens.

2.0
Apr 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff and well supervised

Cons

Was Applying for an Tech position and was told there was none avaliable and when one has become avaliable was not notifed and they hired someone from outside of the company atlest 3 times since I have been there. I am A+ and Net+ certified and was looking for an entry position what I got was Office supplies thats great.

Viewing 14581 - 14583 of 14,663 Reviews

Glassdoor has 15,192 Staples reviews submitted anonymously by Staples employees. Read employee reviews and ratings on Glassdoor to decide if Staples is right for you.