State Collection Service reviews about "training"

-supervisors play favoritism -supervisors get mad when you ask for help -supervisors need training -some coworkers -pto time -vacation time -health insurance

Poor manager make it hard to advance

Ok benefits, not the greatest

The pay wasn't the greatest

Learning new computer systems, but there is excellent training

I never had a chance because I have a heart. These people don't have souls .. bothering people who are homeless and /or on their (or their loved one's) death bed for a small payment. The HR lady told me what I wanted to hear and was extremely unprofessional....and that should have been my first clue. The classroom instructor was probably the only​ decent person there. The on-the-job training was a joke. They bounce you to person to person (and the Supervisors had to literally beg or bribe people to train, which was a bit uncomfortable and unprofessional). One person does something one way and then when you do it the way you were just taught, you get told that it is the wrong way...and this continuously occurs over and over. I was never told the number of phone calls I was to make per hour/per day until 2 days before they let me go because I wasn't making enough phone calls. I was initially made to feel horrible that I wasn't making enough phone calls (I was getting closer and closer to the quota, and I know I would've had no problem getting there had I had just a little more time​). I was also told to take my time and learn the job well before worrying about my call quota. I was abruptly removed from my desk mid call and taken into a room where the HR lady and my unprofessional Supervisor let me go less than 2 days after learning what was expected of me. My co-workers were not​ any better... I was training one morning when my trainer continuously muted her phone and said terrible things at the muted phone. It was a horrible experience.

Non-collection employees are rarely recognized or praised for their work. Communication is a dead lock. Sometimes seems like you need an army to get any issues resolved. There are a lot of people who seem to have no idea what they are doing. Not sure why managers do not require them to have additional training or change their job duties after multiple complaints have been voiced. Gets to the point where it's like, does my voice really matter?