State Farm reviews

3.4

53% would recommend to a friend

(19,759 total reviews)
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Jon Farney

51% approve of CEO

48% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
2.0
Sep 20, 2018
Recommend
CEO approval
Business Outlook

Pros

The people - when I started there, I was impressed with the tenure and longevity at which most employees had been with the company. People stayed because it was a great company to work for. Key word, was. Benefits were good. Fully funded pension is unusual in this day & age.

Cons

With the changing of the guard from Rust to Tipsord, things went downhill. Fast. The focus on the customer is said to be the ultimate driver, but anyone who works there can tell you that's just a guise. The focus is now the almighty dollar. Employees are treated like a number, yet are expected to demonstrate caring and empathy to the customer. Don't get me wrong, a lot do have caring and empathy, naturally, but it's hard to actually DISPLAY it when you're admonished for taking too long with a customer to help them. And I was in a role where I was no longer directly customer facing, but could see it with everyone I interacted with internally. PTO combines sick and vacation days together. Good if you don't have health issues. But this was one more thing that allows them to control employees from using their earned leave. Good luck getting pre-approved time off, but then if you call out, it counts against you. EOM is a joke. It was taken from manufacturing work and sure, it works there because you can account for how many widgets one is making, but insurance is not built that way. Quit standing around talking about the work and just do the work.

1.0
Jun 19, 2018

Don't work here!

Recommend
CEO approval
Business Outlook

Pros

Nothing really maybe the Benefits

Cons

I been at State Farm for a year now, This is the worst company I ever worked for, I can't wait to leave! This job will cause you so much anxiety & depression, I work in the Auto ILR claims, To be honest it's not the customer, I actually enjoy helping others & speaking with customers. It's the management team, State Farm has a huge turn over rate, people quit all the time. State Farm don't care about their employees, State Farm is a well known brand they easily replace staff every month instead of fixing the issue the cycle repeats. Be prepared for micromanagement, The manager are able to record step by step when working in a claim, coaching every week in front of peers over petty stuff that doesn't effect your work, high loads of work with a low pay. You also receive pointless feedback from anonymous staff who then CC your manager, I feel like a enemy when I clock in, it's a War zone, The manager expects high expectations from staff who spends 10hrs a day talking to customers who are in a tragic situation, The metrics you will never meet, The work schedule sucks you must participate in a mandatory bid for your schedule, Let's not forget twice a year when your schedule changes so does your manager and the whole team, You can go from working 7am-4pm to 3pm-overnight. There's nothing you can do about the scheduling. Working in the claims department you don't feel appreciated, No matter how hard you work and be there everyday in the management eyes you're never good enough.

Viewing 73 - 75 of 19,759 Reviews

Glassdoor has 21,151 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.