Pros
Pay rate isn't horrible. That's it.
Cons
Bad management. The entire infrastructure of management is bad and it shows in who they hire. Near zero communication with employees for anything relevant to actual work; treated like a customer in terms of ignorance. Schedule is different everyday and every week for no reason. No other places do scheduling like this, not even in other fields. Training was worthless. Only soft skills and even then most of the training was about the company we support. Almost 3 months in and no basic guidelines for outages or anything basic. Management works 9-5, M-F with little care of other employees. They blindly 'promote' people to other roles outside of call handling and provide no structure. The only emails we get are about complaints regarding processes they have yet to finalize. We're a new a new desk and were rushed into a new building that's still under construction and are forced to work in 80-90 degree temperatures because the AC doesn't work, but some how worked when unknown people came for what appeared to be a tour. Team leads are useless and rarely seen. Floor resources are literally just people they hired to take calls. Most just make up answers when asked. Some clearly haveno technical backgrounds.
