Unfortunately there are many cons working here. Pay used to be good and commission structure was fair. Recently they made changes that make it impossible to get a good commission check and you can't live off the hourly base pay (especially in the area). Benefits for being a healthcare company are terrible. My retail job previous had better benefits. A lot of the management has gotten to where they are because they can present well in meetings, but not because they can manage well or have knowledge of sales. Managers are M.I.A. most of day, so if you have a customer that needs special pricing, you have to tell them sorry you have to wait three hours or more and I will call you back. The commission structure and many of the programs they offer customers, the only way to sell is by giving as little information as possible and trying to get them to sign paperwork in one call. If you give the customer any time to read the paperwork, they immediately say no thank you, because we are always raising prices and are adding fees. Definitely a company built on duping the customer rather than customer service excellence. Also, many reps that do hit goal, the only reason they're hitting is by cheating the system and doing things against rules of engagement. However, the programs they have reps sell and the commission structure, it makes employees do unethical selling in order to hit quota. The biggest growing team in the company is retention, if that tells you anything. Management does not acknowledge complaints or concerns with sales process or payout. Many of the changes made in the company are not a benefit to the customer or the employee. It's all about trying to make as much money as possible in short bursts. They will raise quotas to almost ridiculous status just so they don't have to pay out commission. Stericycle's stocks have dipped so much in the last two years. Stericycle hasn't hit a floor sales goal for all of 2015. Obviously what they are doing isn't working.
