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      Stericycle

      Engaged Employer

      Stericycle reviews

      3.1

      44% would recommend to a friend

      (2,222 total reviews)
      avatar

      Cindy Miller

      46% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Stericycle has an employee rating of 3.1 out of 5 stars, based on 2,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stericycle employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Reviews by job title

      2K reviews
      2.0
      Nov 20, 2015

      Under Their Thumbs

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked part-time at one of their call centers for five months. Pay was $10.00 an hour, with no promise of a raise. On the plus side, they offer part-timers paid-timed off (PTO) after they survive the 90-day probationary period. If you have some phone service and computer skills, you will likely be hired. My interview was pretty basic, with some questions about how I would handle problem callers and answering one call after another. Nothing hard. The workers and some of the supervisors were great; my trainer was excellent. I enjoyed the classes, but we weren't given enough training before we were on the phones -- we had maybe a week. I failed a call -- got a zero -- on my first day because I was nervous trying to follow all of the steps and strict call protocols. We handled scheduling, rescheduling, and cancellation of patients' appointments for doctor's offices. We also handled billing calls and processing bill payments. For those looking for hours, it was busy, with opportunities to gain hours; many part-timers accrued 30 hours per week. Workers who score well regularly can mentor beginning reps. Other high-scorers are chosen to be recorded by the company as examples for their great service. Reps. who scored highly would get stars they could tape to a "Wow" board, and then have the opportunity to win extra cash in their paychecks. We could also win prizes.

      Cons

      Part-timers' schedules were carefully structured, so they couldn't take lunch breaks -- they wanted as many reps. on the floor at once. We were allowed up to 15 min. for bathroom breaks, and 10 min. breaks. Except for hard candy, food and eating weren't allowed at desks. Water was fine. This one was the strictest call center I've worked at regarding work procedures. Reps. had to closely follow strict scripts and protocols, which often changed. We couldn't say certain words, such as "files," which allegedly would have bad connotations to callers. A few calls each week were scored for Quality Assurance, and we had regular meetings. Their rules were pretty arcane, and I suspect they changed them frequently to control everyone, and because corporations like this one care more about earnings than employees' well-being. This isn't a job for those with Obsessive Compulsive Disorder (OCD) -- my OCD worsened from all of the "stressure." I dreaded coming to work, and covered my computer clock to get through every shift. If you're strong mentally and can bear the rules, you'll survive. If you're sensitive and prone to nervousness, stay away. It's somewhat ironic that we served patients, when some of the workers could easily become patients. When I left five months later, only one worker among the five in my original training class remained.

      avatar
      Stericycle Response
      10y
      Thank you so much for taking the time to provide us with all that feedback. We’re sorry to hear that your experiences in the call center were not what you hoped, but please know that Stericycle values all of the hard work our Team Members put in to make this company successful. As an employer, we seek to make Team Members’ experiences as enriching as possible. Each position at Stericycle offers its own set of growth-promoting challenges in order to promote Team Member engagement and loyalty. Inspired Team Members are the backbone of this company’s progress, and we take every opportunity to grow and improve, not only as a company but also as an employer.
      2.0
      Nov 17, 2015

      idk

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      can be very flexible with your work schedule at times

      Cons

      management for the most part can care less about you even though we are completely vital to them

      avatar
      Stericycle Response
      10y
      Thanks for sharing your suggestions and feedback with us! You’re right; Team Members are an essential and vital component of Stericycle’s success. It’s the idea behind our One Team, One Goal core value. We aim to unify Stericycle Team Members, making sure that everyone feels valued as we work toward our collective goal. And while not every experience can be positive, we approach challenges as learning opportunities so that we can do better next time.
      4.0
      Nov 14, 2015

      Career Progression

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growing company which creates opportunities for career progression

      Cons

      Unlikely to pay the market value for your role

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      ReviewsStericycle reviews

      Glassdoor has 2,453 Stericycle reviews submitted anonymously by Stericycle employees. Read employee reviews and ratings on Glassdoor to decide if Stericycle is right for you.