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      Sun Life

      Engaged Employer

      Sun Life Customer Service Representative CSR reviews

      4.1

      42% would recommend to a friend

      (18 total reviews)
      avatar

      Kevin Strain

      100% approve of CEO

      42% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.4

      Work/Life balance

      3.7

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Customer Service Representative (CSR) employees have rated Sun Life with 4.1 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Sun Life is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      18 reviews
      3.0
      Mar 7, 2024

      More work than expected for such a salary

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Although company comes with a lot of benefits but if you work from home you are sort of screwed. As especially if you don’t make it to office or if you are a telecommuter chances are very least for you to get promoted unless you are on top of your game and checking all the boxes. Hence if you are getting write offs or your AHT is not where they want it to be the max postion you can promoted upto is RTS and if you look forward to going in any other field/department other than customer service you can’t unless you spend two full years in customer service

      Cons

      No social interaction proposed for telecommuters you will feel purposeless after each day as no one like being yelled at for no reason as personal for 20 calls out of 60 calls a day. I feel bad seeing the in office activities that your other colleagues-take part in as its fun and take off the stress from regular day and helps you in keep loving what you do. But this job has made me realise that if you are two hours away from a office location despite being office at a location where you live but its not YOUR positioned office - Dont do it

      Viewing 4 - 6 of 18 Reviews
      Related searches: Sun Life Customer Service Representative (CSR) jobs | Sun Life Customer Service Representative (CSR) salaries | Sun Life benefits | Sun Life Customer Service Representative (CSR) interviews | Sun Life conversations
      Sun Life reviewsSun Life Customer Service Representative (CSR) reviews

      Glassdoor has 5,267 Sun Life reviews submitted anonymously by Sun Life employees. Read employee reviews and ratings on Glassdoor to decide if Sun Life is right for you.