Is Sun Life a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Sun Life have rated their employer with 4.1 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Sun Life employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sun Life now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sun Life .

Does Sun Life pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Sun Life with 3.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sun Life.

What are the top reviewed jobs at Sun Life?

Financial Advisor (230) , Manager (89) , Disability Case Manager (87) , Business Analyst (81) , Director (81) , Analyst (74) , Customer Service Representative (71) , Process Associate (66) , Advisor (60) , Software Engineer (57) , Actuarial Analyst (55) , Financial Analyst (54) , Project Manager (52) , Intern (50) , Business Systems Analyst (41)

What are the pros of working at Sun Life according to real employee reviews?

"Haven’t started yet but seems to be good company that will allow a good work/life balance" ((in 527 reviews)); "Benefits is good tho great" ((in 411 reviews)); "Great culture and inspiring people within company" ((in 307 reviews)); "Great for people with low to no corporate work experience Great place for people looking to switch from liberal arts to business/finance/insurance" ((in 282 reviews)); "Work from home is great" ((in 144 reviews))

What are the cons of working at Sun Life according to real employee reviews?

"Salary is low and you don't receive proper compensation" ((in 152 reviews)); "You may have a good manager which helps, but some department managers are awful." ((in 72 reviews)); "Limited growth opportunities and some favouritism." ((in 28 reviews)); "Office politics is brutal." ((in 24 reviews)); "Upper management is aware, but unwilling to step up and do anything about it." ((in 22 reviews))

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Sun Life

Sun Life Customer Service Representative CSR reviews

4.1

42% would recommend to a friend

(18 total reviews)

Kevin Strain

100% approve of CEO

42% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Work/Life balance

3.7

Culture & values

3.5

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated Sun Life with 4.1 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Sun Life is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

1.0

Jul 15, 2026

Toxic management leads to high turnover and stress

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None. I wasted few month in this company. They will tell you so many good things (lahat ng maganda sa tenga) yet the management sucks! The client does not have any ideas sa complaints ng mga csr. If you want to ruin your mental health make sure its worth the pay.

Cons

Management. Team leads. OM. Choose better. No wonder why theyre always HIRING.

5.0

Mar 17, 2025

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None so far since I haven't

Cons

Nothing really I don't know

5.0

Dec 9, 2024

Great Experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great work environment. Everyone was a pleasur to work with.

Cons

I don't really have any cons that come to mind.

Viewing 1 - 3 of 18 Reviews

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Jobs at Sun Life

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Client Services Specialist

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Implementation Consultant

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Sun Life

Sun Life Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic management leads to high turnover and stress

None

Great Experience

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