Is Support.com a good company to work for as a Remote Tech Support?

Remote Tech Support professionals working at Support.com have rated their employer with 2.4 out of 5 stars in 175 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Tech Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Tech Support interview questions at Support.com .

Does Support.com pay Remote Tech Support employees well?

Remote Tech Support professionals rate their compensation and benefits at Support.com with 1.8 out of 5 stars based on 175 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Remote Tech Support salaries at Support.com.

How happy are Remote Tech Support professionals working at Support.com?

33% of Remote Tech Support employees at Support.com would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Remote Tech Support professionals have also rated Support.com with a 2.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.0 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

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Support.com Remote Tech Support reviews

2.4

33% would recommend to a friend

(175 total reviews)

Lance Rosenzweig

61% approve of CEO

28% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.1

Work/Life balance

2.0

Culture & values

1.9

Senior management

1.9

Career opportunities

1.8

Compensation and benefits

Remote Support Tech employees have rated Support.com with 2.4 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Remote Support Tech professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

4.0

Aug 14, 2014

Everything I needed / wanted, improvements on the way.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Working From Home (obviously) Easy support work. Overtime hours anytime you want them. Nice teams / helpful co-workers.

Cons

Lack of face to face management. Harder to talk to "higher ups" Stringent QA / scripts.

3.0

Aug 10, 2014

Great to work from home but non-stop calls.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Working from home is always a bonus. Having paid time is also nice just in case technical problems or personal problems arise.

Cons

While working from home there is no tech team to come fix your problems and whatever problems you have are your problems.

1.0

Aug 5, 2014

Horrible.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Great, if you like being treated like a disposable robot.

Cons

Being treated like a disposable robot.

Viewing 151 - 153 of 175 Reviews

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Support.com Remote Tech Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Everything I needed / wanted, improvements on the way.

Great to work from home but non-stop calls.

Horrible.

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