Support.com Remote Tech Support reviews

2.4

33% would recommend to a friend

(175 total reviews)
avatar

Lance Rosenzweig

61% approve of CEO

28% positive business outlook

Remote Support Tech employees have rated Support.com with 2.4 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Remote Support Tech professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

175 reviews
1.0
May 14, 2019

Don't do it!!

Recommend
CEO approval
Business Outlook

Pros

paid training that isn't saying much

Cons

not worth your time, horrible experience

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Support.com Response
7y
I am very sorry you do not feel your experience was successful. We wish you well in your new endeavors.
1.0
Mar 23, 2019
Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

But you'll have to pay for all the expenses of a call center out of the low wage they pay you. They advertise $11 hr but its really $9.00 less running your AC/Heat 24/7 depreciation on your PC you looking at $8 hr after expenses. You will take calls for Comcast customers, the most fraudulent and mismanaged company in history. So expect to be yelled at by (justifiable) irate and pissed off customers at least several times a day. The tools they give you don't work, you'll have to go by their ridiculous script, they will audit all your calls and criticizes you regardless if you get 100% customer reviews. After 30 days only 4 people will be left from your training class of 30 people, so expect to work on your days off with the mandatory overtime. And after five years don't expect any type of raise just a raise in health care deductible insurance that you will never have the money to use. Of the thirty plus years in the workforce it is hands down the worst experience I have ever had.

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Support.com Response
7y
Thank you for your comments, but they are not accurate. Our pay rate is advertised correctly, as we have many positions with varying levels of pay. We also pay an hourly reimbursement for working from home to all hourly employees. We wish you the best in your new endeavors.
3.0
Mar 19, 2019

Remote From Home

Recommend
CEO approval
Business Outlook

Pros

You can work from home, with benefits. Great training.

Cons

Terrible management. No raises, ever.

avatar
Support.com Response
7y
Thank you for your comments. We are sorry this position did not work out for you. We wish you the best in your new endeavors.
Viewing 19 - 21 of 175 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.