Support.com Remote Tech Support reviews

2.4

33% would recommend to a friend

(175 total reviews)
avatar

Lance Rosenzweig

61% approve of CEO

28% positive business outlook

Remote Support Tech employees have rated Support.com with 2.4 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Remote Support Tech professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

175 reviews
2.0
Jul 11, 2019
Recommend
CEO approval
Business Outlook

Pros

work at home, flexible schedule

Cons

low pay, added responsibility with no pay increase

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Support.com Response
6y
Thank you for your feedback. We have an opportunity for our employees to earn additional pay through pay-for-performance. We wish you well in your new endeavors.
3.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work from home.

Cons

Angry Customers All Day, Average-Low Pay

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Support.com Response
7y
As a call center handling customer concerns, we do expect our customers to be angry; something went wrong in their initial experience, so they are calling in for our assistance. This is your opportunity to "make their day" with the unique service you can provide. This is not a role for everyone, and we appreciate those who understand that. We wish you well in your new endeavors.
3.0
Jun 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home. No traveling expenses

Cons

Customers can be angry

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Support.com Response
7y
Thank you for your feedback; we appreciate you taking a moment to provide your thoughts on the company. We wish you well in your new endeavors.
Viewing 16 - 18 of 175 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.