Support.com reviews

I started working at Support.com in April 2018. This is my first Work From Home and Call Center job. I went through the training and nesting process (6-7 weeks) and then hit the virtual call center floor taking Customer Service Calls. The training was relatively simple and there was 2 weeks of Nesting on calls so I was able to get some time to take live calls, in addition to getting familiar with the necessary tools that I needed in order to do a good job. I worked on the floor for 2.5 months and asked to move up to a Mentoring position, which I got approved for and was then able to move up. The usual requirement is 6 months but myself, and several members of my Class moved up to Mentors and Trainers within 3-4 months based off our metrics and work. I am very easily able to communicate to my Supervisors with questions or things that I think should be improved. It's a work from home job, so there's no commute, and it's quite fulfilling to be able to assist our customers and new agents and seeing them get their issues resolved. I've enjoyed all the months I've been working here and if someone is looking for a work from home job, this would be a great opportunity. Make sure you are willing to work and that you ready to work and you can have a lot of fun.