Could be gone with no notice and without you doing anything wrong
Pros
You work from home and the job is fairly easy. Your peers are generally pretty cool people. Good learning experiences. The medical and dental were fairly good (in my opinion).
Cons
Where do I begin? The company actually used to be really great to work for. We were promised raises when the company became profitable. Through a partnership with a major cable and internet provider over the past two years we became profitable and the emptiness of that promise became clear in a communication from CEO Josh Pickus. One by one, benefits were removed. New hires get half the PTO that long time employees had gotten starting out. Shift differential went away starting Q2 of 2013 meaning no financial incentive to work late hours. The metrics system is fairly easily gamed and the bonuses that come from the incentive program don't offset the loss of differential pay for even the top employee. What a racket, right? Then we find out a few months ago the big money maker partnership we had with [cable/internet company] was going away but a new program with them was opening. This newer program relied on lower paid "Remote Service Technicians", a position that requires virtually no technical knowledge. So on one hand we have a lot of newly hired "techs" that are paid peanuts and in the other we have more highly paid (though not "well paid") actual technicians in a program that is being shut down. So what happened? Some techs were transferred, probably only the top most performers, and somewhere around 200 were laid off on December 30th as well as folks from various other unrelated departments. I estimate the company saved no less than $4 million from the layoffs, probably closer to 5 or 6 when you factor in benefits savings. While I understand why we were laid off, the way it was done was pretty horrible. Our chat server was taken offline and basically everyone was rounded up into a conference call and was told they were being laid off. No questions, just goodbye. This is after being told via email that everyone will still have their jobs and not to worry, etc. The company tends to operate like this in general, very big on keeping secrets and then springing stuff on people at the last minute. So, while this was a great place to work many years ago it is now an empty shell of the cool company it once was. Upper management is completely out of touch with what everyone else goes through on a daily basis. Middle management just says "yes sir" to everything and the front line employee has no voice. Management will pretend that they like feedback but they really don't. I should also mention that basically everyone still working there only does so at the will of this major cable and internet company they work with. They could pull their new program and it would queue another extremely large round of layoffs. As others have said, I wouldn't recommend this to my worst enemy at this point.
