Support.com reviews

3.0

42% would recommend to a friend

(1,242 total reviews)
avatar

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
May 9, 2012

Horrible place!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home Pay was decent, especially since they messed up my commission, and kept giving me like 4 times the amount I really earned.

Cons

At first, they were nice, but they honestly don't care about their employees. I was called numerous times on my days off or on days I requested off to come in and help with the work load, I stopped answering my phone in fear of it being work asking me to come in and help them out, when they never helped me when I requested help. Training was confusing. I worked there for 7 months, and every round of new people had no clue what was going on, and this lasted until they were there for 2 or so months. Some people still never fully got the job. If they focused more on teaching you what the products were, and what they would do for the customer, over pushing you to force someone to buy something that they didn't really need, it may have helped the Sales Agent's know what was going on. The scheduling was horrible. I really frustrates people when they change your schedule without even asking you. I was forced to work a different schedule because the team I was on needed to be there more throughout the week, yet there were two others who had the same type of schedule I did, and they weren't forced to change. The supervisors were nice if you got on their good side, but then when you were, they expected too much out of you. I also had four supervisors in my 7 months. Two of them were within the first month. If they actually were organized and knew what they were doing, it may help people like the job and feel like they can get help when needed. Instead every time your schedule changes, you could get a new supervisor, and those supervisors may not know what's going on either. There's a ton more I could say, but I don't want to get too worked up on how horrible this company was. Worst job ever! Only plus was the other employee's who had to suffer with you that turned into friends.

5.0
Mar 9, 2012
Recommend
CEO approval
Business Outlook

Pros

-Work from home was great while attending classes -Fantastic benefits package -Solid compensation for a tier 1-2 phone support position -Great community of engineers from which to learn -(Some) supervisors are AWESOME to work for, and provide great support during difficult calls. -Decent training, and (some) TLs are good resources for escalations. -Supervisors praise SEs for solid work, or handling difficult callers in a professional fashion. (one supe gave me an hour break after a particularly awful call)

Cons

-Some supervisors are tools. -Some TLs are tools. -No raises, mandatory overtime, no bonuses, and working on holidays can be rough.

Viewing 1168 - 1170 of 1,242 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.